Sylwia Kowal Laguna
Jacksonville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Offering global experience and deep understanding of other cultures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Assistant Manager
MWR Mayport
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Provided direction to 14 team members from various departments comprised of front desk associates, volunteers, interns, maintenance and custodial staff
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Motivated, trained, and disciplined employees to maximize performance
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support
- Self-motivated, with strong sense of personal responsibility
- Excellent communication skills, both verbal and written
Director of Communications
Solarwall
01.2017 - 08.2018
- Developed communication strategies and implemented new solutions for increased brand awareness by 15%
- Assisted with media interviews
- Increased longevity of over 20 accounts by providing individualized customer service and developing relationships with clients
- Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits
- Devised content strategy to effectively engage target audiences
- Continually maintained and improved company's reputation and positive image in markets served
Health Administrator
Humber River Regional Hospital
08.2006 - 09.2016
- Delivered top-notch administrative support to 5 hospital departments, promoting excellence in office operations
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity by 10%
- Assisted in coordinating implementation of policies and practices across organization
- Maintained up-to-date information in electronic medical records software
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
Education
Specialized Technical Certificate - MOS Excel Prep
Florida State College At Jacksonville
Jacksonville, FL10.2023
Specialized Technical Certificate - CompTIA Secur+ Cert Training
Florida State College At Jacksonville
Jacksonville, FL08.2023
Specialized Technical Certificate - Lean Six Sigma Green Belt
Florida State College At Jacksonville
Jacksonville, FL07.2023
Specialized Technical Certificate - Lean Six Sigma Yellow Belt
Florida State College At Jacksonville
Jacksonville, FL04.2023
Specialized Technical Certificate - Python I
Florida State College At Jacksonville
Jacksonville, FL03.2023
Certificate In Language - - French
Alliance Française Paris VI
Paris, FRANCE2016
Certificate In Language - - Spanish
University of Toronto
Ontario, CANADA2010
B.Sc., - Life Sciences
University of Toronto
Ontario, CANADA2005
High School Diploma -
St. Basil The Great College
Ontario, CANADA 2000
Skills
- Interpersonal Communication Skills
- Advanced MS Office Suite Proficiency
- Fluent in Polish and French
- Proficient in Spanish and Italian reading and writing
- Conversant in Russian
- Business Development Understanding
- Customer Relationship Management
- Time Management
- Self Starter
- Public Relations
Additional Information
Volunteer Experience
Substitute Teacher, Sunday School - Christian Family Chapel
Timeline
Assistant Manager
MWR Mayport
04.2023 - Current
Director of Communications
Solarwall
01.2017 - 08.2018
Health Administrator
Humber River Regional Hospital
08.2006 - 09.2016
Specialized Technical Certificate - MOS Excel Prep
Florida State College At Jacksonville
Specialized Technical Certificate - CompTIA Secur+ Cert Training
Florida State College At Jacksonville
Specialized Technical Certificate - Lean Six Sigma Green Belt
Florida State College At Jacksonville
Specialized Technical Certificate - Lean Six Sigma Yellow Belt
Florida State College At Jacksonville
Specialized Technical Certificate - Python I
Florida State College At Jacksonville
Certificate In Language - - French
Alliance Française Paris VI
Certificate In Language - - Spanish
University of Toronto
B.Sc., - Life Sciences
University of Toronto
High School Diploma -
St. Basil The Great College
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