Symba Boutin
Tampa,FL
Summary
Customer-focused professional with 6+ years of experience in hospitality and retail operations, transitioning into financial and business consulting with a focus on grocery, customer experience, and marketing strategy. Skilled in analyzing operations, improving customer satisfaction, and leading teams to drive efficiency and revenue growth. Adept at problem-solving, process improvement, and delivering insights that enhance business performance.
Overview
7
7
years of professional experience
Work History
Event Lead
Yacht StarShip
Tampa, FL
02.2021 - Current
• Assisted in end-to-end event operations, optimizing workflows to improve service efficiency and customer satisfaction
• Led cross-functional teams, ensuring alignment with service standards and business objectives
• Analyzed event execution processes to identify inefficiencies and implement improvements
• Delivered high-quality customer experiences, contributing to repeat business and positive client feedback
• Maintained strict adherence to timelines, budgets, and safety standards
Decorator
Publix
Tampa, FL
11.2018 - Current
• Supported daily retail operations in a high-volume grocery environment, contributing to sales performance and customer retention
• Enhanced product presentation and merchandising strategies to improve customer engagement and purchasing behavior
• Assisted management with workflow coordination, inventory awareness, and production planning
• Supervise and train new team members to maintain productivity and service quality
• Provided insights on customer preferences and trends to create pleasant outcomes and memories.
Education
Bachelor of Science - Bachelor’s in Psychology (Child Development)
University of South Florida
Tampa, FLSkills
- Customer Behavior Analysis
- Retail & Grocery Operations
- Microsoft Office (Excel, Word, PowerPoint)
- Communication & Presentation Skills
- Problem Solving & Critical Thinking
- Customer Experience Strategy
- Business Operations & Process Improvement
- Data-Driven Decision Making
- Team Leadership & Staff Development
- Sales & Revenue Support
- Marketing & Product Presentation
- Time Management & Organization
- Ability to translate frontline experience into actionable business insight
Timeline
Event Lead
Yacht StarShip
02.2021 - Current
Decorator
Publix
11.2018 - Current
Bachelor of Science - Bachelor’s in Psychology (Child Development)
University of South Florida