SYMONE BOOKER

• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Documented patient care activities and maintained accurate health records following protocols.
• Implemented improved patient care techniques that enhanced comfort and satisfaction levels.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim.
• Negotiating settlement of claims within designated authority
• Communicated claim activity and processing updates to claimants and clients to ensure clarity and understanding.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.
• Patient Services: Provides efficient, high-quality service to patients who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters
• Accurately registers cases in the EMR system verifying essential billing and demographic information
• Coordinates scheduling of patient cases appointments accurately and efficiently
• Answered multiple incoming telephone lines, accurately identifying and directing calls to the appropriate recipient for prompt resolution.
• Resolved various patient inquiries, including HMO referrals, billing issues, and service questions.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient cases admissions and surgery
• Accurately identifies type of insurance from card, understands different types of payers, and verifies case eligibility if necessary
• Facilitated follow-up on missing billing information to maintain accuracy and compliance.
• Reviews encounter forms for accuracy and completeness, checks with physicians for missing case information.
• Enters patient charges into the EMR system according to established policies and procedures
• Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records
• Releases information from records, only according to corporate policies and procedures
• Ensures the availability of properly prepared patient medical cases, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepare charts for appointments
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

• Provided high-quality service to patients in person and via telephone for appointments, test information, billing inquiries, referrals, and other matters.
• Enters patient charges into the EMR system according to established policies and procedures
• Scheduled future appointments, laboratory tests, and radiology procedures. Coordinated with hospital admissions and outpatient case sections.
• Assisted with various administrative tasks in the office as required.

• Processed return items in amazon database, ensuring accuracy in inventory management.
• Delivered customer service while processing refunds, enhancing customer satisfaction.
• Replaced defective products promptly to ensure customer satisfaction.

• Managed youths AAU basketball teams, fostering skill development and teamwork
• Organized workout/practice sessions for boys’ and girls’ teams, ensuring effective training and preparation
• Arranged transportation and accommodations for tournament participants

• Supported foundation office staff with administrative tasks, including answering phones and organizing paperwork
• Collaborated with media team to cover the 2019 SWAC championship game
• Facilitated alumni donations of $1,000 each during Alcorn's 1 million brave strong challenge (Phone-a-thon)
• Contributed to management of game day conferences, ensuring smooth operations during Fall 2019

• Stocked and organized shelves to ensure efficient meal preparation
• Implemented sanitary cleaning techniques to maintain hygiene standards
• Achieved promotion within 4 months of being hired for role

• Guided customers through buying process to enhance satisfaction
• Provided clear answers about company policies, merchandise, and services to inform customer decisions
• Achieved highest sales in July 2018 by engaging customers and promoting products.

• Managed the inventory and reported to the director as needed
• Operated cash register while delivering excellent customer service
• Stocked shelves with merchandise in an organized manner

GPA: 3.78