Symone Causey
Racine,WI
Summary
Proven Data Entry Specialist and Customer Support Expert from Smart Data Solutions, adept in data processing and delivering unparalleled customer service. Achieved high accuracy and efficiency, exceeding performance targets. Fostered strong client relationships, enhancing satisfaction and repeat business. Skilled in Microsoft tools and active listening, I bring a blend of hard and soft skills to excel in dynamic environments.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
Smart Data Solutions
03.2023 - 12.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Analyzed current data records to provide detailed reports.
- Proficiency in Microsoft.
Customer Support Specialist
AAA
06.2020 - 01.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
Skills
- Accuracy and attention to detail
- Data collection
- Data processing
- Customer service
Timeline
Data Entry Specialist
Smart Data Solutions
03.2023 - 12.2024
Customer Support Specialist
AAA
06.2020 - 01.2022
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