Symone Dunning
Dixons Mills
Summary
Results-driven customer service professional with a proven track record of delivering exceptional support in fast-paced, high-volume environments. Solid knowledge of Salesforce, insurance operations, and terminology. Increased customer satisfaction ratings by 20% through improved service, receiving high performance metrics and recognition for excellence for six consecutive months. Experienced customer support specialist with 3+ years of providing SaaS-based technical and account support, including managing tickets through platforms like Zendesk and Salesforce. Demonstrated ability to adapt quickly, learn new platforms, and eager to bring a proactive, solutions-focused approach to contribute to business goals and support customers effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Results Cx
07.2021 - Current
- Resolve customer issues efficiently and ensure high satisfaction.
- Maintained detailed records in CRM systems to support timely payment processing and compliance tracking.
- Participated in ongoing product training and quality control to advance skills.
Customer Service Representative
Aspen Dental
10.2019 - 02.2021
- Handled incoming patient concerns to claims, billing, and disputes.
- I investigated claim issues by gathering necessary documentation and facts of loss, ensuring accurate and timely resolution.
- Engaged with customers through live chat, email, and phone while navigating various functions.
Sales Associate
Cato Corporation
08.2017 - 05.2019
- Delivered excellent customer service by assisting shoppers with product selection, sizing, and styling to drive sales and customer satisfaction.
- Maintained up-to-date knowledge of promotions and policies.
Education
High School Diploma -
Sweet Water High School
Sweet Water, AlabamaCompleted Some College -
Coastal Community College
Thomasville, AlabamaTechnical Support Training -
Coastal Community College
Thomasville, AlabamaSkills
- TEAM ORIENTED
- CRM SOFTWARE
- ZENDESK
- TAKING OWNERSHIP
- ACTIVE LISTENING
- ISSUE RESOLUTION
- TECH LITERACY
- ADAPTABILITY
- EXCEL
- 55 WPM TYPING SPEED
Certification
- Technical Support Training, 2022
- Customer Service Certificate, 2024
Additional Information
Assisted with training and mentoring new team members, contributing to a more knowledgeable and cohesive staff., Best Performer Awards, ResultsCx, 2024, Slack, Trello, EMR/EHR Systems, VPN Software
Timeline
Customer Service Specialist
Results Cx
07.2021 - Current
Customer Service Representative
Aspen Dental
10.2019 - 02.2021
Sales Associate
Cato Corporation
08.2017 - 05.2019
High School Diploma -
Sweet Water High School
Completed Some College -
Coastal Community College
Technical Support Training -
Coastal Community College