Symone Embaye
Portland,Oregon
Summary
Graduated high school in 2018 while working part-time to save up for college. I'm a selfless person and determined to work in the medical field, have so much empathy for others and that’s why would like to work helping people. Very outgoing, kind, caring, and organized don’t like clutter if it’s messy going to clean up. After high school became a housekeeper for a year and a half and enjoyed it for a while but in the heart needed to further my education, left housekeeping to enroll into PCC for associates degree and took Math 58 and Communications 101 for the first semester. School became expensive and needed to work so decided not to go back to housekeeping and took talents elsewhere and became a caregiver at Hawthorne Gardens. I grew to love residents like family and enjoyed helping the community in events, games, movies, etc... Although found the passion of helping residents, I enjoyed in-home care at Adeo in-home care Agency more.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Staffmark
Portland, OR
02.2022 - Current
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Conducted surveys to determine customer opinion of products and services.
- Provided primary customer support to internal and external customers.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Answered over 20-40 calls per shift to meet fast-paced call center demands.
Hostess
Katy Vibes
Katy, TX
08.2021 - 01.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 80%
Team Member
TheVault409
Katy, TX
09.2021 - 12.2021
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Participated in cross-functional team-building activities.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Kept front and back areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Actively engaged customers to provide general assistance and information on store merchandise.
In-Home Caregiver
Adeo In Home Care
Tigard, OR
12.2019 - 12.2020
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered medications to patients and remained vigilant for negative side effects.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Increased medication and medical terminology knowledge through research and continuing education.
- Monitored progress and documented patient health status changes to keep care team updated.
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
- Administered prescribed medications under direction of physician.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Crowd Management
Coast To Coast Event Service
Portland, OR
07.2015 - 04.2020
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Checking guest bags for metal or any weapons.
- Wand guest if necessary.
- Helping those to their seats.
- Being in charge of line for smoking section.
- Crowd control during concerts.
- Recruited and developed [5] employees for [Crowd control] department
Child Caretaker
Private Household
Vancouver, WA
10.2019 - 11.2019
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each week.
- Consulted with families to discuss activities and behaviors of each child.
Caregiver
Hawthorn Gardens
Portland, OR
04.2019 - 10.2019
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entertained, conversed and read aloud to keep patients mentally alert.
Housekeeper
Fairfield Marriott
Portland, OR
08.2018 - 03.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Documented and reported all necessary facility and building repairs observed.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Categorized laundry received by clients based on fabric type.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
Package Handler
UPS
Portland, OR
04.2018 - 06.2018
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Delivered updates on anticipated task completion times.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Handled inventory control and cycle counting procedures.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
Counselor's Assistant
Roosevelt High School
Portland, Oregon
07.2017 - 06.2018
- Answering Phones
- Prepared information that needs to be sent out to parent guardians.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained comprehensive client files according to program standards and physician requests.
- Relayed relevant patient care details to supervisory staff.
Crew Member
Taco Bell
Portland, OR
09.2017 - 04.2018
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas as needed.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Cooked batches of food according to standard recipes.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by [15]%
Team Member
Papa Murphy's
Portland, OR
05.2017 - 08.2017
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Library Teacher’s Assistant
Roosevelt High School
Portland, Oregon
08.2015 - 06.2016
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Organized returned books and materials and assisted with shelving.
- Answered general questions in person, by phone and over email.
- Accessed library catalog to review ownership and circulation status.
- Assisted library staff with clerical duties to help lighten workload.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Organized special projects and programs that serviced community needs and improved library's public image.
Education
No Degree - Associates
Portland Community College
Portland, OR2022
High School Diploma -
Roosevelt High School
Portland, OR06.2018
Skills
- Hospitality service expertise
- Guest Seating Arrangements
- Table Setting Knowledge
- Performance improvement
- Front-of-house display creation
- Interactive Communication Skills
- Food Preparation and Safety
- To-Go Order Preparation
Accomplishments
-Typing
-Alphanumeric filing
-Customers Service
-Transferring calls
-Categorizing Books
-Organized Books
Affiliations
-Friends of Mt. Tabor Park
-The Nature Conservancy
-Dharma Rain Zen Center
-Friends of Woodlawn Park
-Portland Parks & Rec
-Friends of the Trees
-Waste Management
-SOLVE
-US Fish & Wildlife
Timeline
Customer Service Representative
Staffmark
02.2022 - Current
Team Member
TheVault409
09.2021 - 12.2021
Hostess
Katy Vibes
08.2021 - 01.2022
In-Home Caregiver
Adeo In Home Care
12.2019 - 12.2020
Child Caretaker
Private Household
10.2019 - 11.2019
Caregiver
Hawthorn Gardens
04.2019 - 10.2019
Housekeeper
Fairfield Marriott
08.2018 - 03.2019
Package Handler
UPS
04.2018 - 06.2018
Crew Member
Taco Bell
09.2017 - 04.2018
Counselor's Assistant
Roosevelt High School
07.2017 - 06.2018
Team Member
Papa Murphy's
05.2017 - 08.2017
Library Teacher’s Assistant
Roosevelt High School
08.2015 - 06.2016
Crowd Management
Coast To Coast Event Service
07.2015 - 04.2020
No Degree - Associates
Portland Community College
High School Diploma -
Roosevelt High School