Brianna Rodriguez
Missouri City
Summary
I am an undergraduate, bilingual student at the Galen College of Nursing pursing my Bachelors degree in nursing, but seeking a life changing job in the process to hope to build my leadership-oriented management skills, as well as my over the top customer service in which I've been working in for almost 8 years. I am ability to work with large groups and be a part of any group. My customer service is on an expert level, as well as my loyalty, which will allow me to be a huge benefit to your company. I am a very reliable employee waiting to learn something new every day.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am also very organized with experience in many restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Furthermore, I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Progress Residential
09.2022 - 11.2024
- I answer calls regarding our companies policies and process
- During these calls, I make cards for each caller and give them my best customer service
- During these calls, we help our customers be fulfilled after each call while ensuring they hang up on a great note
Server
Mambos Seafood Restaurant
02.2018 - 08.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender/Server
Lei Low
- Worked as a bartender, server and team lead
- This was a fast pace job, a lot of customers
- I can work under pressure, learn quickly and get things done
Lead Cashier and Customer Service Associate
Lowe's
01.2018 - 06.2018
- I worked from registers to online orders to helping the customers on floor
- I had to multitask most of the time
- I answered phone calls, greeted customers, organized paperwork and cash out at the end
- Throughout this experience, I've sold plenty of credit cards and opening accounts
Service
Bombshells Restaurant And Bar
06.2020 - 09.2022
- Checked guests' identification before serving alcoholic beverages
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Lead Cashier and Customer Service Associate
Home Depot
06.2017 - 08.2017
- I worked from registers to online orders to helping the customers on floor
- I had to multitask most of the time
- I answered phone calls, greeted customers, organized paperwork and cash out at the end
- Throughout this experience, I've sold plenty of credit cards and opening accounts
Customer Service / Cashier
Bed Bath and Beyond
02.2015 - 04.2017
- Customer service insisted of phone calls, helping customers in every way, keeping area clean, checking out customers to loading onto their cars
- Customer service is the biggest thing for bed bath and beyond and we met every goal
- We went beyond with our customers, put them first
Cashier/Bartender/Server
Star Cinema Grill
04.2016 - 10.2016
- During this job, I made many orders, tickets, phone calls, delivered food, all usually in one setting
- This job helped with the speed of doing many things at once
- Never had a unsatisfied customer, did my job right and became squad leader
- I dealt with a lot of fast paced situations when serving alcohol along with food/snacks
- It was many orders done at once, while we were short staffed
Education
Bachelor of Science - Nursing
Galen College of Nursing
Houston, TX03-2027
Skills
- Cash Register
- Cash Handling
- Customer Service
- Computer Hardware
- Dentrix
- Scheduling
- Bilingual
- Receptionist
- Typing
- Organizational Skills
- Multi-Line Phone System
- Computer Skills
- Logistic support
- Communication skills
- Growing Experience
- Medical Scheduling
- Animal Care
- Shelter rescue
- Call center
- Multi-line phone systems
- HIPAA
- ICD-9
- Healthcare management
- Medical billing
- Medical sales
- Paralegal experience
- Microsoft Word
- Basic accounting
- Safe service compliance
- Bar restocking
- Menu memorization
- Order management
- Safe food handling procedures
- Sales expertise
- Beverage preparation
- Clear and effective communication
- Food running
- Hospitality service expertise
- Highly reliable
- Cash register operation
- Courteous
Certification
- Driver's License, Indefinite
- CPR Certification, 07/01/23 to 07/01/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Progress Residential
09.2022 - 11.2024
Service
Bombshells Restaurant And Bar
06.2020 - 09.2022
Server
Mambos Seafood Restaurant
02.2018 - 08.2021
Lead Cashier and Customer Service Associate
Lowe's
01.2018 - 06.2018
Lead Cashier and Customer Service Associate
Home Depot
06.2017 - 08.2017
Cashier/Bartender/Server
Star Cinema Grill
04.2016 - 10.2016
Customer Service / Cashier
Bed Bath and Beyond
02.2015 - 04.2017
- Driver's License, Indefinite
- CPR Certification, 07/01/23 to 07/01/25
Bartender/Server
Lei Low
Bachelor of Science - Nursing
Galen College of Nursing
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