Open To Work
Symone Harrold
Jacksonville
Work Preference
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Operations Team Member
Virtual Doorman
New York
07.2024 - Current
- Managed the implementation of new technology systems, resulting in improved operational efficiency
- Established and maintained relationships with key stakeholders, facilitating seamless operations and collaboration
- Supported the operations team in coordinating with external partners such as freight forwarders or customs brokers
- Maintained accurate documentation of all transactions including receipts, invoices, purchase orders etc
- Assisted in the implementation of new inventory management software, ensuring smooth transition and user training
- Served as a point of contact for internal teams regarding inquiries or issues related to inventory control processes
- Liaised with customer service team to address any order-related concerns or complaints from customers
- Developed strong relationships with vendors/suppliers, negotiating favorable terms for pricing and delivery schedules, optimizing procurement process
Technical Support Representative
Focus Services
Jacksonville
01.2022 - 02.2024
- Troubleshot software and hardware issues for diverse client systems.
- Educated users on software features and troubleshooting techniques.
- Managed ticketing system to prioritize customer inquiries effectively.
- Participated in training sessions to update knowledge on new technologies.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Dispatcher
Spirit Logistics
Jacksonville
09.2019 - 11.2020
- Evaluated dispatch needs in Excel for improved efficiency.
- Monitored transportation routes to optimize delivery efficiency and reduce delays.
- Communicated with drivers to provide updates and resolve issues during transit.
- Updated database logs regularly to ensure accurate record-keeping.
- Coordinated daily logistics operations to ensure timely dispatch of shipments.
Education
Certified Clinical Medical Assistant (CCMA) - Medical Assisting
Stepful Career Institute
Jacksonville, FL 05.2026 - 07.2026
CPR - Medical Assistant Training
Concorde Career College
Jacksonville, FL 07.2021 - 01.2022
Mandarin High
High school diploma -
River City Science Academy
Jacksonville, FL 08.2016 - 05.2019
Skills
- Data entry
- Time management
- Adaptability
- Conflict resolution
- Operation coordination
- Patient care
- Indirect patient care
- Medical office administration
Certification
- CPR
- BLS
- HHA
- HIPAA
- OSHA
- Caregiver
Languages
- English- Advanced (Levels C1 to C2)
- Spanish- Beginner (Levels A1 to A2)
Timeline
Certified Clinical Medical Assistant (CCMA) - Medical Assisting
Stepful Career Institute
05.2026 - 07.2026
Operations Team Member
Virtual Doorman
07.2024 - Current
Technical Support Representative
Focus Services
01.2022 - 02.2024
CPR - Medical Assistant Training
Concorde Career College
07.2021 - 01.2022
Dispatcher
Spirit Logistics
09.2019 - 11.2020
High school diploma -
River City Science Academy
08.2016 - 05.2019
Mandarin High