Symone Hollifield
Hickory Creek
Summary
Experienced professional seeking a challenging position at a reputable organization to leverage extensive experience in customer service and accounting for driving overall company success. Proven track record in diverse roles, well-equipped to handle versatile position encompassing accounting, administrative, and supervisory responsibilities. Committed to utilizing training and skills to make significant contributions to organizational growth and achievement.
Overview
8
8
years of professional experience
Work History
Server & Hourly Supervisor
III Forks Prime Steakhouse
08.2019 - Current
- Providing Exceptional Service to multiple customers simultaneously
- Attending training courses to help facilitate wine sales and attain weekly and monthly sales goals, food preparation courses and safety knowledge as well as safe serving of alcoholic beverages
- Assisting with daily operations of opening and closing the facility
- Effectively communicating with the business coordinator/ host of banquet party to execute a five-star dining experience
- Assuming Manager on Duty when primary supervisor is off site
- Addressing guests concerns; quickly meeting customer needs as well as resolving food or service issues
Billing & Collections Specialist
Czarnowski Collective
09.2022 - 03.2024
- Retrieving and processing daily reports through POS nightly communications to maintain accurate billing procedures
- Processing payment applications through online banking systems, invoice submission portals, scanning and depositing checks, and issuing credit memos
- Processing the Aging report weekly to resolve unpaid invoices and disputes- determining duplicates, voided POs, returned material etc
- Intrinsic involvement with the project management team to ensure accurate billing for the customer and confirm correct revenue items for services rendered
- Experience with Microsoft Dynamics 365- Finance & Operations, Coupa, Ariba and Nodus Technologies
Dispatch / Service Manager
Harper Electric
01.2022 - 05.2022
- Handled day-to-day service calls from local and regional customer base
- Oversaw the acquisition of equipment necessary for each job
- (I.E.-man lifts, heavy machinery, tools and necessary materials)
- Created daily routes for technicians to maximize efficiency and productivity while maintaining a high level of customer service
- Closed and invoiced tickets nightly to ensure proper billing and employee compensation
- Rotational on-call support for customers and technicians
AR Specialist/ Client Services
Gratr Landscapes, Ltd.
07.2017 - 06.2019
- Maintaining up-to-date billing system by generating and sending out monthly service invoices
- Preparing additional service quotes based off spreadsheet estimates- Proformas are sent to the Sales Representative for review before they are sent to the customer for approval
- Maintaining a client to business relationship- using effective communication channels, negotiating fair pricing of services and building trust
- Collection/ Application of checks and money orders submitted for payment
- Notarizing lien waivers, issuing notice of lien via certified mail.
- Weekly review of AR aging report to resolve payment discrepancies and follow-up on collection of payments
- Generate internal monthly reports and assist with month-end closing & reconciliations
Education
Science & Arts
North Central Texas College
Skills
- Exceptional multi-tasking skills
- Effective Troubleshooting Ability
- Strong leadership experience
- Innovative Resource Management
- Optimized Time Utilization
- Customer Engagement Expertise
- Goal-Focused
- Steadfast Work Ethic
- Effective Organization
- Detail-Oriented Approach
Timeline
Billing & Collections Specialist
Czarnowski Collective
09.2022 - 03.2024
Dispatch / Service Manager
Harper Electric
01.2022 - 05.2022
Server & Hourly Supervisor
III Forks Prime Steakhouse
08.2019 - Current
AR Specialist/ Client Services
Gratr Landscapes, Ltd.
07.2017 - 06.2019
Science & Arts
North Central Texas College
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