Summary
Overview
Work History
Education
Skills
Timeline
Generic

Symone Hollifield

Hickory Creek

Summary

Experienced professional seeking a challenging position at a reputable organization to leverage extensive experience in customer service and accounting for driving overall company success. Proven track record in diverse roles, well-equipped to handle versatile position encompassing accounting, administrative, and supervisory responsibilities. Committed to utilizing training and skills to make significant contributions to organizational growth and achievement.

Overview

8
8
years of professional experience

Work History

Server & Hourly Supervisor

III Forks Prime Steakhouse
08.2019 - Current
  • Providing Exceptional Service to multiple customers simultaneously
  • Attending training courses to help facilitate wine sales and attain weekly and monthly sales goals, food preparation courses and safety knowledge as well as safe serving of alcoholic beverages
  • Assisting with daily operations of opening and closing the facility
  • Effectively communicating with the business coordinator/ host of banquet party to execute a five-star dining experience
  • Assuming Manager on Duty when primary supervisor is off site
  • Addressing guests concerns; quickly meeting customer needs as well as resolving food or service issues

Billing & Collections Specialist

Czarnowski Collective
09.2022 - 03.2024
  • Retrieving and processing daily reports through POS nightly communications to maintain accurate billing procedures
  • Processing payment applications through online banking systems, invoice submission portals, scanning and depositing checks, and issuing credit memos
  • Processing the Aging report weekly to resolve unpaid invoices and disputes- determining duplicates, voided POs, returned material etc
  • Intrinsic involvement with the project management team to ensure accurate billing for the customer and confirm correct revenue items for services rendered
  • Experience with Microsoft Dynamics 365- Finance & Operations, Coupa, Ariba and Nodus Technologies

Dispatch / Service Manager

Harper Electric
01.2022 - 05.2022
  • Handled day-to-day service calls from local and regional customer base
  • Oversaw the acquisition of equipment necessary for each job
  • (I.E.-man lifts, heavy machinery, tools and necessary materials)
  • Created daily routes for technicians to maximize efficiency and productivity while maintaining a high level of customer service
  • Closed and invoiced tickets nightly to ensure proper billing and employee compensation
  • Rotational on-call support for customers and technicians

AR Specialist/ Client Services

Gratr Landscapes, Ltd.
07.2017 - 06.2019
  • Maintaining up-to-date billing system by generating and sending out monthly service invoices
  • Preparing additional service quotes based off spreadsheet estimates- Proformas are sent to the Sales Representative for review before they are sent to the customer for approval
  • Maintaining a client to business relationship- using effective communication channels, negotiating fair pricing of services and building trust
  • Collection/ Application of checks and money orders submitted for payment
  • Notarizing lien waivers, issuing notice of lien via certified mail.
  • Weekly review of AR aging report to resolve payment discrepancies and follow-up on collection of payments
  • Generate internal monthly reports and assist with month-end closing & reconciliations

Education

Science & Arts

North Central Texas College

Skills

  • Exceptional multi-tasking skills
  • Effective Troubleshooting Ability
  • Strong leadership experience
  • Innovative Resource Management
  • Optimized Time Utilization
  • Customer Engagement Expertise
  • Goal-Focused
  • Steadfast Work Ethic
  • Effective Organization
  • Detail-Oriented Approach

Timeline

Billing & Collections Specialist

Czarnowski Collective
09.2022 - 03.2024

Dispatch / Service Manager

Harper Electric
01.2022 - 05.2022

Server & Hourly Supervisor

III Forks Prime Steakhouse
08.2019 - Current

AR Specialist/ Client Services

Gratr Landscapes, Ltd.
07.2017 - 06.2019

Science & Arts

North Central Texas College
Symone Hollifield