Symone Jackson
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Flex Teller Supervisor
Marquette Bank
09.2019 - Current
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Operate an image processing system, which converts documents for subsequent adjudication and review by RRB personnel.
- Review documents to ensure that it is properly prepared for imaging.
Cash Management Service Teller
Loomis
01.2017 - 09.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored and verified suspicious activity on customer accounts.
- Analyze and evaluate a variety of different items to determine the best course of action to take to properly resolve the work item.
Teller
Community Financial Services
01.2015 - 12.2017
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored newly hired team members on appropriate responses to patron questions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Photocopy, screen and search/match work items, answer telephones (respond to general inquiries and take messages), open/deliver mail.
Education
High School Diploma -
Normal West High School
Normal, ILSkills
- ATM Balancing
- Staff Management
- Supervising Tellers
- Teller Transactions
- Faxing/Copying/Emailing
- Banking Regulations
- Phone Inquiries
- Change Orders
- Information Processing
- Reading Comprehension
- Verbal and Written Communication
Timeline
Flex Teller Supervisor
Marquette Bank
09.2019 - Current
Cash Management Service Teller
Loomis
01.2017 - 09.2019
Teller
Community Financial Services
01.2015 - 12.2017
High School Diploma -
Normal West High School
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