Symone Nelson-Mcknight

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Interviewed policyholders to verify information and obtain additional details.
• Checked level and type of coverage and evaluated contracts.
• Worked productively in fast-moving work environment to process large volumes of claims.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Managed high levels of call flow and responded to customer technical support needs.
• Offered troubleshooting of connectivity issues across networks.

• Cared for persons receiving programming support as directed by habilitation specialist.
• Took clients out into community on regular basis and maintained close supervision during outings.
• Wrote case notes and documented incidents involving clients.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Constructed cognitively stimulating activities.
• Supervise adult women with developmental disabilities and assist with everyday tasks.
• Answer calls