Symphonee Johnson
Atlanta,Georgia
Summary
Reliable and upbeat retail sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
Pure Atlanta
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
EVENT COORDINATOR
MyBliss LLC
01.2017 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers, and musicians for events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Performed event coordination for larger parties and gatherings.
RETAIL SALES ASSOCIATE
Moldete
05.2020 - 11.2023
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
DANCER/Teacher's Assistant
Studio 33
08.2016 - 01.2023
- Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
- Collaborated with choreographers to create and develop innovative dance routines for various productions.
- Performed in a variety of settings such as theaters, television shows, commercials, music videos, and special events.
- Maintained optimal physical condition through rigorous training sessions and adherence to proper nutrition guidelines.
- Contributed to the success of diverse productions by mastering multiple dance styles including ballet, jazz, contemporary, and hiphop.
- Received recognition for exceptional stage presence during national competitions, elevating the reputation of the dance company.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
- Prepared costumes, makeup, hair styling, props coordination for each performance ensuring flawless presentation on stage.
- Improved overall team dynamic through open communication channels among members encouraging constructive feedback exchange.
- Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
- Enhanced audience experience by delivering emotionally captivating and technically precise performances.
Education
DIPLOMA -
RiverWood International Charter School
Sandy Springs, GA01.2019
Skills
- Upselling
- Product Sales
- Outgoing Personality
- Cash Register Operation
- Excellent oral communication
- Fashion design
- Vendor Relations
- Merchandise Display
- Point of sale operation
- Sales expertise
- Opening and closing procedures
- Stock management
- Brand Promotion
- Online marketing strategies
- Twitter, Tiktok, Pinterest, Clubhouse
- Influencer Marketing
Street
925 Canterbury Rd NE
Personal Information
- Title: Student at SCAD Atlanta
- Nationality: American-Jamaican
Birthdate
08/16/01
Personal Profile
- Open-minded, optimistic, creative thinker, designer. trend setter, achiever and self starter
- Most likely to achieve - senior year
- Captain of the Cheerleading team - senior year
- Won most artistic/creative student - senior year
- 5+ years of experience teaching various dance styles to students of all ages.
- Led workshops and choreographed routines for dance recitals and competitions.
- Designed and implemented curriculum to enhance dance technique and performance skills.
Languages
French
Limited Working
Japanese
Limited Working
Timeline
Sales Associate
Pure Atlanta
07.2024 - Current
RETAIL SALES ASSOCIATE
Moldete
05.2020 - 11.2023
EVENT COORDINATOR
MyBliss LLC
01.2017 - Current
DANCER/Teacher's Assistant
Studio 33
08.2016 - 01.2023
DIPLOMA -
RiverWood International Charter School
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