Summary
Overview
Work History
Education
Skills
Timeline
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Symphorose Mampuya

Fairfield,OH

Summary

Personable customer service representative committed to providing high-quality service. Positive and infectious personality with excellent interpersonal skills.

Overview

4
4
years of professional experience

Work History

Medical Secretary

Mercy Health Fairfield Hospital
03.2022 - Current
  • Responded to account inquiries from 130+ weekly accounts.
  • Enhanced office productivity by handling 50+ inbound & outbound calls per day.
  • Take calls simultaneously while switching between several programs on various displays.
  • Act professionally while fostering a relationship of trust and goodwill with your clients.
  • operating in high-volume environments under pressure while upholding standards for productivity, quality, and service
  • fundamental arithmetic skills, including the ability to apply specific percentages, tiered promotional codes, and partial discounts to orders and to compute refunds before and after discounts.

Nurse Assistant

Majestic Care Of Fairfield
01.2021 - 03.2022
  • Educated patients and family members on best home care practices for healing and recovery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Education

Associate of Science - Electrical Engineering

Monroe Community College
Rochester, NY

Skills

  • Self motivation
  • Customer Service
  • Online Systems
  • Excellent writing and oral
  • Critical Thinking
  • Computer Proficiency

Timeline

Medical Secretary

Mercy Health Fairfield Hospital
03.2022 - Current

Nurse Assistant

Majestic Care Of Fairfield
01.2021 - 03.2022

Associate of Science - Electrical Engineering

Monroe Community College

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Symphorose Mampuya