Symphorose Mampuya
Fairfield,OH
Summary
Personable customer service representative committed to providing high-quality service. Positive and infectious personality with excellent interpersonal skills.
Overview
4
4
years of professional experience
Work History
Medical Secretary
Mercy Health Fairfield Hospital
03.2022 - Current
- Responded to account inquiries from 130+ weekly accounts.
- Enhanced office productivity by handling 50+ inbound & outbound calls per day.
- Take calls simultaneously while switching between several programs on various displays.
- Act professionally while fostering a relationship of trust and goodwill with your clients.
- operating in high-volume environments under pressure while upholding standards for productivity, quality, and service
- fundamental arithmetic skills, including the ability to apply specific percentages, tiered promotional codes, and partial discounts to orders and to compute refunds before and after discounts.
Nurse Assistant
Majestic Care Of Fairfield
01.2021 - 03.2022
- Educated patients and family members on best home care practices for healing and recovery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
Associate of Science - Electrical Engineering
Monroe Community College
Rochester, NYSkills
- Self motivation
- Customer Service
- Online Systems
- Excellent writing and oral
- Critical Thinking
- Computer Proficiency
Timeline
Medical Secretary
Mercy Health Fairfield Hospital
03.2022 - Current
Nurse Assistant
Majestic Care Of Fairfield
01.2021 - 03.2022
Associate of Science - Electrical Engineering
Monroe Community College
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