Kimberley Williams

• Coordinated patient appointments for multiple providers, ensuring efficient workflows.
• Executed administrative scheduling tasks, emphasizing accuracy and timeliness.
• Managed high-volume communications via phone, email, and secure messaging.
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
• Collaborated with scheduling managers and office administrators to achieve departmental goals.
• Demonstrated strong organizational skills and self-motivation while working independently in a remote setting.

Scheduled, rescheduled, and canceled patient appointments while coordinating with healthcare providers.

• Obtained prior authorizations for diagnostic imaging including stress tests, sleep studies, MRI, vascular studies, ablations, catheterizations, and durable medical equipment.
• Secured insurance approvals for prescription medications, IV infusions, and specialty appointments.
• Managed inbound/outbound calls with patients, providers, and insurance companies.
• Completed denials, appeals, and documentation for peer-to-peer reviews.

• Obtained authorizations for 18 cardiologists for procedures: echocardiograms, stress tests, MRI, sleep studies, catheterizations, and outpatient surgeries.
• Verified insurance benefits and documented authorization requirements.
• Managed high-volume call center duties and scheduled appointments.
• Completed appeals, handled denials, and coordinated referrals.