Usman Farooq
Carol Stream,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
03.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of food and products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Manager
Rosatis
01.2019 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Education
Bachelor of Aviation -
College of DuPage
Glen Ellyn, IL05.2026
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Accomplishments
Acquired a Private Pilot's License in 2 months.
Certification
- Licensed Private Pilot - 2 months
Motorcycle riding, Mixed Martial Arts, Reading
I enjoy motorcycle riding, I have owned 4 sports bikes. I have been doing MMA for 10 years, it's one of my favorite things to do. I also read in my spare time because I like learning new things.
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Delivery Driver
Uber Eats
03.2022 - Current
Manager
Rosatis
01.2019 - 01.2022
Bachelor of Aviation -
College of DuPage
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