Synclair LaDue
Duncan,SC
Summary
Skilled Certified Trainer and Assistant Manager with a proven track record at Chick-fil-A and Zaxby's. Excelled in enhancing staff productivity and customer satisfaction through effective coaching techniques and performance assessment. Demonstrated strong public speaking abilities and mastery in training needs analysis, fostering a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Certified Trainer
Chick-fil-A
06.2024 - Current
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Trained and mentored several new personnel hired to fulfill various roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
07.2022 - 05.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strong working relationships with staff, fostering a positive work environment.
Certified Trainer
Chick-fil-A
05.2019 - 06.2022
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Trained and mentored several new personnel hired to fulfill various roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Education
Bachelor of Science - Psychology
University of South Carolina Upstate
Spartanburg, SC05.2026
High School Diploma -
Spartanburg Christian Academy
Spartanburg, SC05.2021
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Group Dynamics
- Training and coaching
Timeline
Certified Trainer
Chick-fil-A
06.2024 - Current
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
07.2022 - 05.2024
Certified Trainer
Chick-fil-A
05.2019 - 06.2022
Bachelor of Science - Psychology
University of South Carolina Upstate
High School Diploma -
Spartanburg Christian Academy
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