Syndia Melancon
Oklahoma City,OK
Summary
Proven leader in hospitality, adept at enhancing customer satisfaction and streamlining operations. At Urban Air University, significantly improved service delivery through effective staff training and superior communication skills. Skilled in Microsoft Office and staff leadership, demonstrating adaptability and a commitment to excellence. Achieved notable efficiency in fast-paced environments, embodying professionalism and teamwork.
Overview
5
5
years of professional experience
Work History
Cafe Lead
Urban Air University
2800 S Telephone Rd, Moore, OK 73160
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Facilitated open communication between front-of-house staff and kitchen personnel for seamless service delivery to customers.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Assigned tasks to staff to maintain organized shift and smooth operations.
- Used POS system to accurately enter orders and process payments.
Event Caterer
Premier Catering and Events
900 Country Club Blvd, Thibodaux, LA 70301
01.2023 - 04.2023
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Maintained strict hygiene standards throughout the entire event catering process.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
Sandwich Artist
Subway
1657 St Mary St, Thibodaux, LA 70301
11.2021 - 01.2023
- Greeted guests, promoted specials, and took orders.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained team members to prepare sandwiches and other items according to instructions.
Restaurant Team Member
Brookes Sno-World
424 St Mary St, Thibodaux, LA 70301
07.2019 - 10.2021
- Proven ability to learn quickly and adapt to new situations.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Prepared food orders, cooking on grill and operating fry station.
Education
Bachelor of Science - Biomedical Sciences
University of Central Oklahoma
Edmond, OK12.2025
High School Diploma -
Thibodaux High School
Thibodaux, LA05.2021
Skills
- Customer Service
- Staff Leadership
- Microsoft Office
- Scheduling and calendar management
- Time Management
- Quick Learner Abilities
- Problem-solving skills
- Teamwork and Collaboration
- Multitasking Abilities
- Reliable and Dependable
- Adaptability and Flexibility
- Hospitality and Professionalism
Timeline
Cafe Lead
Urban Air University
06.2023 - Current
Event Caterer
Premier Catering and Events
01.2023 - 04.2023
Sandwich Artist
Subway
11.2021 - 01.2023
Restaurant Team Member
Brookes Sno-World
07.2019 - 10.2021
Bachelor of Science - Biomedical Sciences
University of Central Oklahoma
High School Diploma -
Thibodaux High School