Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Timeline
Generic

Synequa Robinson

Denton,TX

Summary

Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Customer-oriented, with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

Minute Suites, LLC
IRVING , TX
07.2021 - Current
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Guest Experience Agent

Minute Suites, LLC
Irving, TX
06.2018 - 07.2021
  • Responsible for checking guests into suites.
  • Ensuring efficient booking for each guest.
  • Light housekeeping.
  • Attending to guest needs during their stay.
  • Ensuring efficient booking for each guest.
  • Participating in first-class counsel, staff events/outings, addressing, and handling escalated guest concerns.

Supervisor/Team Lead

ARBOR HOUSE ASSISTED LIVING
Lewisville
12.2016 - 06.2018
  • Coordinating patient care.
  • Creating a day plan specific to each resident, overseeing resident activities.
  • Creating staff schedule.
  • Ensuring proper upkeep and cleaning tasks throughout the facility.
  • Requesting supplies, additional care on behalf of residents.
  • Medication intake, medication reorder request, medication aid training.

Caregiver/Personal Assistant/Companion

Home Instead Senior Care
Addison
01.2012 - 12.2016
  • Assisting with basic daily needs.
  • Personal hygiene care.
  • Medication reminders.
  • Transportation.
  • Companionship.
  • Light housekeeping.

Customer Service Representative

Connextions BCBS
Irving
09.2012 - 09.2014
  • Mail service pharmacy.
  • Processing patient refills.
  • Checking order status with the pharmacy.
  • Submitting renewal requests.
  • Checking order status per patient request.
  • Assisting customers with all other questions, setting up accounts, and account concerns.

Education

CERTIFIED MEDICAL ASSISTANT/ PHLEBOTOMIST - Medical Assisting

CAREER TRAINING SOLUTIONS
Warrenton, VA
06-2008

Skills

  • Customer Service
  • Hospitality
  • Staff Management
  • Training and mentoring
  • Inventory Oversight
  • Problem-Solving
  • Employee Motivation
  • Schedule development

Personal Information

Title: Customer service home health care

Accomplishments

  • Award winner EXCELLENCE IN CUSTOMER SERVICE in 2019 and 2023

Certification

  • Certified Hospitality Supervisor CHS since 2021

Timeline

Supervisor

Minute Suites, LLC
07.2021 - Current

Guest Experience Agent

Minute Suites, LLC
06.2018 - 07.2021

Supervisor/Team Lead

ARBOR HOUSE ASSISTED LIVING
12.2016 - 06.2018

Customer Service Representative

Connextions BCBS
09.2012 - 09.2014

Caregiver/Personal Assistant/Companion

Home Instead Senior Care
01.2012 - 12.2016

CERTIFIED MEDICAL ASSISTANT/ PHLEBOTOMIST - Medical Assisting

CAREER TRAINING SOLUTIONS

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Synequa Robinson