Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syniah Smith-Greene

Houston

Summary

Dynamic Hospitality Manager with a proven track record at Urban Air Trampoline and Adventure Park, enhancing guest satisfaction through exceptional service and effective team collaboration. Skilled in employee scheduling and staff training, I fostered a positive work environment, resulting in significantly improved customer service ratings and a loyal clientele.

Qualified with proven record of managing hospitality operations efficiently. Successfully led teams to enhance guest satisfaction and streamline processes. Demonstrated leadership and team-building skills to maintain high standards of service.

Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.

Overview

6
6
years of professional experience

Work History

Hospitality Manager

Urban Air Trampoline and Adventure Park
08.2024 - Current
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Organized special events and promotions, resulting in increased bookings and repeat business.

Event Coordinator

Rockin' Jump Trampoline Park
10.2023 - 08.2024
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Service Operations Assistant Manager

SkyZone
11.2021 - 10.2022
  • Monitored inventory levels closely, ensuring adequate supply to meet customer needs while avoiding excess stock.
  • Managed a team of service professionals, resulting in increased productivity and customer satisfaction.
  • Collaborated with other department managers to ensure smooth workflow between teams for overall business success.
  • Coordinated scheduling for staff members based on anticipated workload, maximizing employee utilization while maintaining high levels of customer satisfaction.
  • Oversaw daily service operations activities, resolving any issues promptly to maintain high-quality customer experiences.
  • Improved service operations efficiency by implementing streamlined processes and procedures.

Team Lead

Urban Air Trampoline and Adventure Park
03.2019 - 05.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Bachelor of Science - Kinesiology

North Carolina A&T State University
Greensboro, NC
12-2025

Skills

  • Employee scheduling
  • Staff training and development
  • Guest relations management
  • Health and safety compliance
  • Reservation systems
  • Guest satisfaction tracking
  • Recruitment and hiring
  • Marketing and promotions
  • Positive attitude
  • Time management
  • Fast learner
  • Attention to detail
  • Team collaboration
  • Active listening
  • Active learning
  • Customer service
  • Flexible schedule

Timeline

Hospitality Manager

Urban Air Trampoline and Adventure Park
08.2024 - Current

Event Coordinator

Rockin' Jump Trampoline Park
10.2023 - 08.2024

Service Operations Assistant Manager

SkyZone
11.2021 - 10.2022

Team Lead

Urban Air Trampoline and Adventure Park
03.2019 - 05.2021

Bachelor of Science - Kinesiology

North Carolina A&T State University
Syniah Smith-Greene