Synii Hennie
Philadelphia,PA
Summary
Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Kimtpon Monaco Hotel
Philadelphia, PA
12.2024 - Current
- Earned top scores on multiple secret shopper evaluations,including a critical American Express partner.
- Upsold services such as room upgrades by effectively communicating value and tailoring recommendations to guest preference's.
- Delivered exceptionally high guest experiences through attentive service and prompt issue resolution.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
Front desk Representative
Riversuites at the Battery
Philadelphia, PA
03.2024 - Current
- Handled high volume guest interactions with a fast paced environment while maintaining professionalism and paying attention to detail for all guest expectations.
- Built strong relationships between continued loyal guest increasing repeat bookings.
- Managed reservations, modifications, and inquires by paying attention to detail to keep accuracy.
- Coordinated between internal partners to drive revenue growth between host and players.
Electronic Sales Associate
Walmart
Wyncote, PA
08.2020 - 10.2024
- Supported store sale goals by promoting current deals and seasonal offerings.
- Contributed to increase sales during peak hours through effective customer interaction.
- Engaged customers to understand preferences and recommend products,supporting overall sales.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Security officer
Allied Universal
Philadelphia, PA
09.2022 - 09.2023
- Conducted regular patrols to deter and identify potential security risks.
- Trained new security personnel on operational procedures and emergency response protocols.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Teacher’s Assistant
Personal Touch Childcare
Philadelphia, PA
03.2022 - 06.2022
- Led small group activities that encouraged critical thinking and creativity among students of varying abilities.
- Developed individualized support plans for students with special needs, enhancing their participation in classroom activities.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
Education
Business Management
Temple University
Philadelphia, PA05.2028
High School Diploma - undefined
Mastery Charter School Pickett Campus
06.2022
Skills
- Upselling
- Multi-tasking
- Leadership
- Problem- Solving
- Guest communication
- Listening skills
- Writing and verbal communication
- Complaint handling
- Guest inquiry resolution
- Patience and composure
- Team building and supervision
- Data entry proficiency
- Team player mentality
- Reservation management
- Payment collection
- Information confidentiality
- VIP guest services
- Hospitality and service industry background
- Opera and Agylisis Systems
- Microsoft word,excel, and outlook
Timeline
Guest Service Agent
Kimtpon Monaco Hotel
12.2024 - Current
Front desk Representative
Riversuites at the Battery
03.2024 - Current
Security officer
Allied Universal
09.2022 - 09.2023
Teacher’s Assistant
Personal Touch Childcare
03.2022 - 06.2022
Electronic Sales Associate
Walmart
08.2020 - 10.2024
High School Diploma - undefined
Mastery Charter School Pickett Campus
Business Management
Temple University