Synnecia Chapman
Clearwater,Florida
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Menorah Manor
06.2024 - Current
- Deliver patient care, administer medications, and perform treatments for 12–30 patients based on individualized care plans and provider orders.
- Demonstrate clinical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Mentor new nursing staff, enhancing clinical competencies and fostering professional growth.
Licensed Practical Nurse
Nurse Dash
02.2023 - Current
- Administered medications and treatments safely and accurately to ensure optimal patient recovery.
- Promoted a positive healing environment by implementing and maintaining infection control practices, and adhering to the specific facility policies.
- Served as a trusted advocate for patients by communicating their needs to healthcare providers and facilitating informed decision making.
Licensed Practical Nurse
Gulfport Rehabilitation
02.2021 - 02.2022
- Administer medication, IVs, give shots, update patient records, provide emotional support, patient education, and other patient procedures.
- Receive and transcribe orders from attending physicians.
- Scheduled doctors' appointments and coordinated transportation for the residents. This includes scheduling labs and transcribing lab results.
- Supervise CNAs and LPNs as Charge Nurse, ensuring they are providing resident care based on physician orders and defined care plans.
Customer Service Representative
SurePayroll, A Paychex Company
04.2018 - 01.2021
- Assisted clients with calculating payroll taxes, processing payroll, payroll issues, and questions regarding their account information to ensure timely and accurate payroll processing.
- Handled an average of 25 to 75 inbound calls daily, depending on the season, in a call center environment.
- Research client issues, and partner with other Tax, Payroll Operations, and Finance team members to resolve issues affecting clients' accounts.
- Troubleshoot payroll issues with clients, such as wage and/or hour reporting, deductions and benefits, and account administrator information.
Priority Bulk Representative
Comcast
08.2017 - 02.2018
- Communicated and explained account information to customers, which included accurately calculating and communicating taxes, fees, one-time charges, seasonal rate changes, and recurring monthly fees, as well as researching and correcting discrepancies on customers' billing statements.
- Handled 50–90 inbound customer calls per shift, providing support for billing, technical troubleshooting, and service changes.
- Prepared sales orders and scheduled technician appointments when all remote troubleshooting procedures have been exhausted.
Education
Practical Nursing Certification - Nursing
Pinellas Technical College
St. Petersburg07-2020
Skills
- Critical thinking
- G-tube maintenance
- Detail oriented
- IV therapy
- Empathy
- Patient advocacy
- Problem-solving
- Wound care
Certification
- BLS/CPR Certification
- IV Certification
Timeline
Licensed Practical Nurse
Menorah Manor
06.2024 - Current
Licensed Practical Nurse
Nurse Dash
02.2023 - Current
Licensed Practical Nurse
Gulfport Rehabilitation
02.2021 - 02.2022
Customer Service Representative
SurePayroll, A Paychex Company
04.2018 - 01.2021
Priority Bulk Representative
Comcast
08.2017 - 02.2018
Practical Nursing Certification - Nursing
Pinellas Technical College