Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Certification
Interests
Affiliations
Hiking, Reading Leadership Books, and playing Chess
Quote
OperationsManager
Synnikiu Avalos

Synnikiu Avalos

Customer Operation Manager
Long Beach,CA

Summary

Results-driven and seasoned professional with a proven track record in leadership and operational excellence, offering extensive expertise in managing large teams, driving product campaigns, and optimizing customer service operations. Proven ability to drive success through effective team leadership, project management, and strategic decision-making. Eager to leverage my skills and experience to excel in the next challenging position. Ready to take on more responsibilities and contribute to organizational growth by bringing a proactive and results-oriented approach. Known for my commitment to achieving excellence, I am poised to embrace new challenges and deliver impactful results in a dynamic professional environment.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Customer Operations Manager

PureKana
Paradise Valley, AZ
01.2024 - 03.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Operations Specialist

PureKana
Paradise Valley, AZ
02.2023 - 03.2024
  • Managed 8 concurrent projects with a 95% on-time delivery rate for product launches, overseeing project timelines, budgets, and resource allocation to ensure successful execution and delivery
  • Utilized CRM (Customer Relationship Management) software to track customer interactions, manage customer inquiries, and implement targeted marketing campaigns, fostering customer engagement and loyalty within the cannabis community
  • Implemented predictive analytics models to forecast demand for products, optimizing inventory levels and production schedules to meet customer needs while minimizing excess inventory costs and stockouts
  • Led data analytics initiatives within the operations, leveraging tools such as Excel or Tableau to analyze sales data, customer trends, and inventory metrics, providing actionable insights to inform strategic decision-making
  • Led a team of 156 customer service agents and frontline supervisors, overseeing training, development, and performance management.

Customer Service Operations Specialist

Kreassive, LLC
09.2021 - 02.2023
  • Spearheaded the development and implementation of customer service policies and procedures, optimizing operational efficiency and ensuring consistent delivery of high-quality support to online shoppers
  • Conducted regular audits of warehouse operations and fulfillment processes, identifying opportunities to streamline workflows, reduce fulfillment errors, and improve order accuracy
  • Utilized inventory management software to track inventory movement, monitor stock levels, and generate reports on key performance metrics such as inventory turnover and carrying costs.

Bakery Assistant

North Italia
El Segundo, CA
04.2021 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Delivered exceptional customer service by preparing high-quality, freshly baked goods and meals, ensuring a satisfactory dining experience for patrons.
  • Collaborated with the front-of-house staff to address customer preferences and dietary requirements, making recommendations based on their needs.
  • Maintained a clean, organized, and visually appealing bakery area and kitchen, adhering to food safety standards and preventing cross-contamination.
  • Ensured proper inventory levels by regularly restocking display shelves and keeping the kitchen well-organized for efficient order execution.
  • Contributed to a welcoming atmosphere by providing prompt and friendly service, answering customer questions, and maintaining a clean and inviting environment.

Nike

Sales Associates
Commerce, CA
02.2020 - 12.2020
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor of Science - Science, Technology Operations Management/E-Business

The College of Business Administration - California State Polytechnic University
Pomona, CA
08.2022 - 05.2024

Associate of Arts - Science: Business Administration, Economics

Cerritos College
Cerritos, CA
08.2019 - 05.2022

Skills

  • Managed a team of 150 Employees
  • Product Campaign
  • Management
  • Digital Marketing
  • Employee Training and Development
  • Project Management
  • Supervisor Experience
  • Microsoft Office: Excel, Word, Spreadsheets etc
  • Customer Service Systems: Gorgios, Restech, Zendesk, Digital Desk, TrustPilot
  • SAP/ Data Analytics
  • Analytic Software: Tableau
  • CRM Systems: Shopify, Konnektive, Woo Commerce, Tiger
  • WMS Systems: ShipStation, Source 4, Lit Orders
  • SaaS
  • Workflow Processes
  • Customer Relationship Management
  • Staff Management
  • Team Leadership
  • Managing Routines
  • Time Management
  • Coaching and Mentoring
  • Supplier Relations
  • Cross-Functional Team Management
  • Strategic Planning

Timeline

Customer Operations Manager

PureKana
01.2024 - 03.2024

Customer Operations Specialist

PureKana
02.2023 - 03.2024

Bachelor of Science - Science, Technology Operations Management/E-Business

The College of Business Administration - California State Polytechnic University
08.2022 - 05.2024

Customer Service Operations Specialist

Kreassive, LLC
09.2021 - 02.2023

Bakery Assistant

North Italia
04.2021 - 08.2021

Nike

Sales Associates
02.2020 - 12.2020

Associate of Arts - Science: Business Administration, Economics

Cerritos College
08.2019 - 05.2022

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

401k matchPaid time offHealthcare benefitsPaid sick leaveCompany CultureCareer advancement

Certification

  • Falcon Leadership Institute -Cerritos College
  • Google Analytics
  • Excel PivotTables: Mastering PivotTables and Pivotcharts
  • Tableau 10 Essential Training
  • Social Media Marketing

Interests

Sustainability and social responsibility

Affiliations

  • ALPFA Orange County | Latino Professionals
  • Cal Poly Pomona Latin Alumni Network
  • Customer Experience Professionals Association
  • Project Management Program

Hiking, Reading Leadership Books, and playing Chess

Hiking, reading leadership books, and playing chess are three activities that I genuinely enjoy and find enriching both personally and professionally.

Hiking allows me to connect with nature, challenge myself physically, and clear my mind. I find that the combination of fresh air, beautiful scenery, and physical exertion helps me maintain a healthy work-life balance, reducing stress and enhancing my overall well-being. The problem-solving skills and perseverance required to navigate trails and overcome obstacles translate well into my professional life, helping me tackle challenges with a clear and focused mindset.

Reading leadership books is a passion of mine, as I am always seeking to grow and develop as a leader. I believe that continuous learning is essential for personal and professional development, and reading allows me to gain insights from experienced leaders and experts in various fields. Some of my favorite leadership books include "Start with Why" by Simon Sinek, "The 7 Habits of Highly Effective People" by Stephen Covey, and "Dare to Lead" by Brené Brown. By applying the lessons learned from these books, I strive to become a more effective, empathetic, and inspiring leader.

Playing chess is another interest that I find intellectually stimulating and rewarding. Chess requires strategic thinking, problem-solving, and the ability to anticipate multiple scenarios, all of which are valuable skills in both personal and professional contexts. Engaging in regular chess play helps me sharpen my analytical thinking, decision-making, and adaptability, as I must continually reassess my strategies based on my opponent's moves. Moreover, playing chess has taught me the importance of patience, persistence, and learning from both successes and failures, qualities that I bring to my work and leadership style.

These three interests – hiking, reading leadership books, and playing chess – not only provide me with personal fulfillment but also contribute to my growth as a well-rounded individual and effective leader. I believe that the skills, insights, and qualities gained through these activities translate directly to my ability to tackle challenges, inspire others, and drive success in my professional endeavors.

Quote

"Daring leaders work to make sure people can be themselves and feel a sense of belonging."
Brené Brown
Synnikiu AvalosCustomer Operation Manager