Synquis Jackson
Jacksonville,FL
Summary
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Care Promoter Specialist- Cardiology
Dedicated Senior Medical Center
03.2023 - Current
- Performs EKGs on patients
- Measures and records vital signs; records patient interview, and history.
- Phlebotomy and collection of other lab specimens; perform basic waived lab test.
- Prepares and administers medications under physician supervision
- Prepare patients for their visit
- Educate patients on their medications and explain treatment procedures
Care Supervisor
Dedicated Senior Medical Center
05.2022 - 03.2023
- Provides extraordinary customer service and professionalism to all internal and external customers (including patients and other team members).
- Triages patient phone messages making sure patient calls are thoroughly vetted and routed to the correct team member and returned in an appropriate time frame.
- Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
- Completes all required training to dispense medications from medication room.
- Ensures completion of patient care requirements by scheduling and assigning care team members and following up on work results.
- Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
- Monitors team performance from a clinical perspective, identifies issues, works through resolutions and provides both informal and formal feedback.
- Maintains patient confidence and protects operations by monitoring confidential information.
- Provides extraordinary customer service and professionalism to all internal and external customers (including patients and other team members).
- Orients new Care Promoters to their duties including philosophy of care, patient flow and clinical competencies.
Lead Care Promoter
Dedicated Senior Medical Center
10.2021 - 05.2022
- Leads Care Promoters and other clinical staff, ensuring the completeness and accuracy of all tasks.
- Monitors team performance, identifies any issues and provides Center leaders with feedback. Manages and monitors team member work schedules
- Provides appropriate medical assistant care to patients following established standards and practices. Prepares exam rooms for patients ensuring all necessary medical tools and equipment are present and functional.
- Assists physicians and clinicians in the ambulatory setting.
- Keeps management apprised of early personnel issues.
- Addresses/resolves any customer-service issues.
- Ensures proper flow of patients/doctors from check-in area to patient exam rooms.
- Facilitates processes and procedures related to screening of walk-in patients
- Ensures proper handling, documentation and transmission of phone calls and telephone messages.
- Ensures accuracy of medications provided to patients. Inspects pharmacy log and inventory.
- Ensures accurate indexing of all paperwork
- Monitors waiting time report.
- Discharges patients in accordance with physicians’ orders.
- Coordinates sending out of lab specimens.
Care Promoter
Dedicated Medical Senior Center
08.2020 - 10.2021
- Measures and records vitals signs; records patient interview, history and chief complaint.
- Prepares patients for examinations and performs routine screening tests; assist physicians with exams; explain treatment procedures and physicians’ instructions to patient.
- Phlebotomy and collection of other lab specimens; perform basic waived lab test.
- Prepares and administers medications under physician supervision; change dressings, apply bandages, removes sutures and other first aid procedures.
- Maintain supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; always performs accurate legal and ethical documentation
- Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
- Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
Medical Assistant
Jacksonville Center for Reproductive Medicine
Jacksonville, Florida
10.2016 - 03.2018
- Prepare patients for their visit
- Obtain and record patients’ vital signs, triage
- Assist Physician(s) with conducting patient office procedures or exams
- Withdrawal blood and performed injections of patients as required
- Prepare urine and blood samples for lab processing
- Maintain exam rooms between patients, stock exam room supplies, and equipment
- Verify patient information, medications, and allergies
- Educate patients on their medications and explain treatment procedures
- Track patient information and lab data and entered into medical record
Lead Medical Assistant
Jacksonville Center for Reproductive Medicine
Jacksonville, Florida
03.2018 - 08.2020
- Prepare patients for their visit
- Obtain and record patients’ vital signs, triage
- Assist Physician(s) with conducting patient office procedures or exams
- Withdrawal blood and performed injections of patients as required
- Prepare urine and blood samples for lab processing
- Maintain exam rooms between patients, stock exam room supplies, and equipment
- Verify patient information, medications, and allergies
- Educate patients on their medications and explain treatment procedures
- Track patient information and lab data and entered into medical record
Internship
Jacksonville Center for Reproductive Medicine
Jacksonville, Florida
08.2016 - 10.2016
- Establishing ability in taking patient medical history and vital sign, as well as performing injections and various analytic procedures and ancillary tests
- Recorded patients' medical history, vital statistics, or information such as test results in medical records
- Prepared treatment rooms for patient examinations, keeping the rooms sanitary, neat and clean
- Ensured the cleanliness, exam room and equipment.
House Keeping Lead
Moosehaven Retirement Community
Orange Park, FL
01.2016 - 08.2016
- Cleaned patient’s/resident’s rooms
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Assisted implementing quality assurance and control programs within HIPAA, CLIA and OSHA regulations
Education
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Florida Career College
Jacksonville, Florida08-2016
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Monroe Comp High School
Jacksonville, Florida01-2007
Skills
- Knowledge in using a scanner, printer, telephone, fax and copier
- Skilled in multi-tasking work
- Excellent telephone skills
- Knowledgeable in HIPAA guidelines
- Empathic with excellent interpersonal skills
- Excellent customer service and communication skills for interacting with patients, staff members
- Optimistic and supportive in a team environment
- Outstanding phlebotomy skills
- Excellent oral and written communication skills
- Compassion and empathy for our patients and family members
- Ability to effectively collaborate with team members, including doctors, nurses, front desk staff, center managers, and market leaders
- Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work
- Ability to be calm and flexible in busy or stressful situations
- EMR system experience
- Experience starting IV’s
Certification
- National Certified Medical Assistant (NCMA), 2017
- CPR & First Aid Certified (American Red Cross) 2016 - Present
- HIPPA/OSHA compliant 2012—to Present
- Certified Preceptor Trainer
Timeline
Care Promoter Specialist- Cardiology
Dedicated Senior Medical Center
03.2023 - Current
Care Supervisor
Dedicated Senior Medical Center
05.2022 - 03.2023
Lead Care Promoter
Dedicated Senior Medical Center
10.2021 - 05.2022
Care Promoter
Dedicated Medical Senior Center
08.2020 - 10.2021
Lead Medical Assistant
Jacksonville Center for Reproductive Medicine
03.2018 - 08.2020
Medical Assistant
Jacksonville Center for Reproductive Medicine
10.2016 - 03.2018
Internship
Jacksonville Center for Reproductive Medicine
08.2016 - 10.2016
House Keeping Lead
Moosehaven Retirement Community
01.2016 - 08.2016
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Monroe Comp High School
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Florida Career College