SYNTHIA JONES
Summary
Dedicated Flight Attendant skilled in safety management and personalized service, adept at conducting safety demonstrations and responding to emergencies. Collaborates effectively with crew to maintain operational efficiency while creating a welcoming cabin that prioritizes passenger satisfaction.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Las Vegas, USA
07.2018 - 05.2026
- Delivered high-quality in-flight service to over 150 passengers per flight while ensuring safety and comfort.
- Provided attentive, personalized service while adhering to FAA safety regulations.
- Conducted pre-flight safety inspections and ensured cabin readiness for departure.
- Led safety demonstrations and communicated emergency procedures effectively to passengers.
- De-escalated passenger conflicts and resolved customer concerns to maintain a positive travel experience.
- Responded to in-flight medical and operational emergencies with confidence.
- Collaborated with flight deck and cabin crew to ensure smooth, efficient operations.
- Created a welcoming cabin environment that contributed to passenger satisfaction.
Marketing Director
Touchstone Living
01.2017 - 01.2018
- Managed cross-functional teams to develop and execute impactful marketing initiatives.
- Implemented digital marketing strategies across social media and email platforms to increase audience engagement.
- Executed customer-centric campaigns that strengthened client relationships and fostered loyalty.
Customer Service Associate
Williams-Sonoma
01.2016 - 01.2017
- Applied active listening skills to promptly address customer inquiries and feedback, ensuring satisfaction.
- Employed problem-solving techniques to improve customer satisfaction and foster loyalty.
- Delivered personalized retail service, resolving customer concerns and complaints to improve overall experience.
Media Sales Manager
Ontiwaun Carter Global
01.2015 - 01.2017
- Fostered lasting client relationships, securing repeat business and increasing loyalty.
- Monitored and assessed client feedback to address complaints and improve service quality.
- Maintained customer database, proactively resolving client issues to enhance satisfaction.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06-1990
Some College (No Degree) - Marketing & Business Management Coursework
Grand Canyon University
Phoenix, AZCore Skills
Exceptional Passenger Service & Relationship Building, Conflict Resolution & De-escalation, Main Cabin & Spirit First Service, Customer Satisfaction & Retention, FAA Safety Compliance & Emergency Procedures, Emergency Evacuations & Incident Management, Pre-Flight Safety Checks & Cabin Readiness, In-Flight Medical Emergency Response, Strong Verbal Communication, Multitasking in Fast-Paced Environments, Crew Collaboration & Leadership Support, Problem Solving Under Pressure, Professional & Positive Cabin Presence
Timeline
Flight Attendant
Spirit Airlines
07.2018 - 05.2026
Marketing Director
Touchstone Living
01.2017 - 01.2018
Customer Service Associate
Williams-Sonoma
01.2016 - 01.2017
Media Sales Manager
Ontiwaun Carter Global
01.2015 - 01.2017
High School Diploma -
George Washington Preparatory High School
Some College (No Degree) - Marketing & Business Management Coursework
Grand Canyon University