- Playing Sports
- Gym Workouts
- Reading
- Video Gaming
Syour Fludd
Richmond,VA
Summary
Accomplished professional with a proven track record at PepsiCo, adept in customer engagement and problem-solving. Excelled in enhancing customer satisfaction and building relationships, leveraging interpersonal communication skills and product sales expertise. Recognized for leading teams to exceed sales goals and maintain high service standards, demonstrating exceptional teamwork and a goal-driven approach.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sales Representative
PepsiCo
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
Merchandiser
PepsiCo
07.2021 - 08.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Office Manager
Food Lion
08.2019 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Leader
Food Lion
05.2018 - 08.2019
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
No Degree - Business Management
Ashworth College
Norcross, GA12-2025
High School Diploma -
Monacan High School
North Chesterfield, VA05-2018
Skills
- Customer service
- Customer relations
- Interpersonal communication skills
- Product sales
- Customer engagement
- Problem-solving
- Relationship building
- Teamwork
- Money handling
- Customer follow-up
- Calm demeanor
- Goal driven
Interests
Timeline
Sales Representative
PepsiCo
08.2023 - Current
Merchandiser
PepsiCo
07.2021 - 08.2023
Office Manager
Food Lion
08.2019 - 07.2021
Customer Service Leader
Food Lion
05.2018 - 08.2019
No Degree - Business Management
Ashworth College
High School Diploma -
Monacan High School
Similar Profiles
Puneet ChopraPuneet Chopra
Director of Sales Field & Chief of Staff at PepsiCoDirector of Sales Field & Chief of Staff at PepsiCo
Travell HallTravell Hall
Supply Chain Associate Supervisor at PepsiCoSupply Chain Associate Supervisor at PepsiCo
Jakson IhnatiukJakson Ihnatiuk
Customer Service Specialist (CSS) at PepsiCoCustomer Service Specialist (CSS) at PepsiCo