Syra Graves
Security Guard
Nashville,TN
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Barista
Starbucks
06.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Hot Topic
05.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant
Get Fit 615
05.2020 - 03.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
Education
Hospitality And Tourism Management
Mcgavock High School
Nashville, TN05-2023
Skills
- Report writing
- Incident reporting
- General security
- Fast learner
- Time management
- Computer skills
- Team collaboration
- Attention to detail
- Schedule coordination
- Customer service
- Relationship building
- Reliable and punctual
- Goal oriented
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
Barista
Starbucks
06.2022 - 06.2023
Sales Associate
Hot Topic
05.2021 - 01.2022
Assistant
Get Fit 615
05.2020 - 03.2021
Hospitality And Tourism Management
Mcgavock High School
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