Summary
Overview
Work History
Education
Skills
Timeline
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Sy'rai Israel

Houston

Summary

Dynamic professional with a strong background in customer service and team collaboration. Proven ability to enhance guest relations and manage high-pressure situations effectively. Skilled in POS software and exceptional communication, consistently delivering outstanding service and fostering repeat business. Adaptable and detail-oriented, committed to excellence in every interaction.

Overview

7
7
years of professional experience

Work History

Host/Server/To-Go Specialist

Outback Steakhouse
03.2018 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.


Seamen Recruit

U.S. Navy
05.2022 - 10.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales Associate/Cashier

The UPS Store Inc.
11.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Guy M. Sconzo Early College High School
9155 Will Clayton Pkwy, Humble, TX 77338
05-2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented
  • POS software
  • Phone etiquette
  • Guest relations

Timeline

Sales Associate/Cashier

The UPS Store Inc.
11.2022 - 01.2023

Seamen Recruit

U.S. Navy
05.2022 - 10.2022

Host/Server/To-Go Specialist

Outback Steakhouse
03.2018 - 11.2024

High School Diploma -

Guy M. Sconzo Early College High School

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Sy'rai Israel