Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
• Lead scheduling and task delegation for 2 ASM and 25 Sales Associates.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Defined performance standards for team, resulting in greater accountability.
• Lead sales floor as MOD
• Partnered with Asset Protection to Implemented theft prevention policies to minimize potential stock loss.
• Increased profit by 15%.
• Lead team to deliver year to date sales at 20M handbag, accessory & sunglasses department running 10% increase on the year.
• Interacted well with customers to build connections and nurture relationships.