Open To Work
Syreeta Hankerson
CFL International
Old Town,FL
2021
years of professional experience
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balanceWork from home optionFlexible work hours
Work History
Healthcare Customer Service Representative
- Documented interactions accurately in customer service systems and updated account notes.
- Verified patient information and coverage details before escalating complex inquiries.
- Tracked follow-up requests and coordinated issue resolution across support teams.
- Maintained confidentiality while handling sensitive healthcare information and records.
- Adapted quickly to scripts, policies, and workflow changes while supporting daily service needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Service Representative
3 Years 9 Months- Resolved account, order, and billing issues while maintaining service quality standards.
- Documented customer interactions in CRM systems to ensure complete case tracking and follow-up.
- Coordinated with internal departments to research issues and deliver effective solutions.
- Responded to customer inquiries through phone, email, and chat with accurate, timely support.
- Assisted customers with product information, account updates, and service procedures.
Timeline
Customer Service Representative
CFL International
01.2017 - 10.2020Read More
Healthcare Customer Service Representative
GS
Read More