Syreeta Hicks
Midlothian,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
29
29
years of professional experience
Work History
Office Manager
Lilly's Trucking
Longview, TX
10.2020 - 09.2024
- Managed office budget to handle inventory, postage and vendor services.
- Provide administrative support to company leaders and senior executives, driving company success by maintaining organized operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Redesigned methods for overseeing inventory management and scheduling of auto-deliveries, improving operational effectiveness.
- Maintain positive relationships with vendors and clients, contributing to an increased retention rate of 5%.
Human Resource
Keever Inc.
Dallas, Ga
01.2016 - 06.2020
- Formulate and administer HR policies and procedures, including the Employee Handbook and HR forms.
- Conduct employee relations investigations as needed, and make recommendations on any potential corrective action (harassment and/or discrimination).
- Develops, recommends, and implements personnel policies and procedures; prepares and maintains a handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program, and cash flow.
- Manage and track all safety-related activities, including safety reporting, training, compliance, and continuous improvement.
- Develop and implement solutions to maximize employee retention and engagement.
- Ensure FMLA is administered in accordance with federal regulations.
Instructor/Logistics Manager
Center for Service Support
San Diego, CA
10.2009 - 12.2015
- Managed daily operations at the Center Service Support Command
- Conducted over 6,000 hours of classroom instruction on Navy Supply Schools
- Oversee the proper use of classes of outgoing accountable mail and delivery requirements of the material being shipped at the most economical cost to the government, adhering to official mail management regulations, policies and procedures
- Supplied one-on-one counseling to students, while maintaining overall focus on the entire group
- Supported students in developing strategies for individual needs and classroom group dynamics
- Revised and validated lessons and test banks
- Trained and supervised instructor staff in the use of instructional media material and instructional methods
- Orchestrated service wide training validation
- Provide ongoing leadership and professional guidance to a team of 27 customer service representatives across two shifts
- Facilitated training classes to improve team building and employee performance including topics such as work skills, sexual assault classes, and successful practices to meet command objectives
- Promptly responded to general inquiry from members, staff, and clients via telephone, mail, email and fax
- Account for government materials, prepare and maintain required forms, records, correspondence, reports and files
- Re-invented and implemented new recruitment, staffing, and workforce development programs to meet advancements in product operations, technology, and management
- Coaching and mentoring at management level while providing monthly sexual assault and EO training
- Meets with key customers/coordinating officials to assess customer satisfaction/resolve any issues that arise
- Applies EEO principles/requirements to all personnel actions, and ensures personnel are treated fairly
- Ensures all risk management issues are minimal/safety standards/procedures are followed by all employees
Manager/ Logistics Specialist
3rd Marine Logistics Group, U.S. Navy
08.2005 - 09.2009
- Approved Purchase Card Holder maintaining a $350,000 purchase limit
- Reconcile monthly purchase, maintain all transactions and documentation required for official Government business only
- Followed in accordance with Government regulations and policies
- Planned/organized monthly work schedules, assigned, tracked/documented task completions of employees
- Researched/validated and identified equipment, and stock level requirements
- Managed receipt/requisition/issue of over 4K mission critical assets; enabled 540 missions w/over 1.8k hours of accident free flight hours
- Maintained a working budget capital of over $2M for two Operating Target resources
- Responsible for 38 line items and 8K assets valued at over $5M
- Applied EEO principles and procedures and ensured all employees were treated fairly
- Complied with all safety and security practices daily as to minimize any workplace accidents
- Assures production support for Hazardous Materials, (HM) items requiring special handling
- Maintains contact with customers and other offices on the requirements for the HM items
- Reviews requisitions, supporting documents and reference material to identify special supply actions with transportation and other elements of the regional HAZMIN Center
Supply Chain Technician
ASD Oceana, U.S. Navy
11.2001 - 08.2005
- Monitored shipment/tracking/receipt of 300 mission critical items; ensured 100% inventory rate
- Operated the Aviation Maintenance Status Readiness Report for 35 F/A-18 aircraft; 127 pilots qualified
- Managed the receipt/shipping process for 2.5K repairable/consumable for 23 Strike; 99.1% completion rate
- Coordinated the daily reports; maintained a 100% accuracy on all Material Obligation Validations
- Implemented a training program; assisted junior personnel to advance to the next grade level
- Trained in operating 10K forklift and proficient in the used of many material handling equipment, such as, swing-reach trucks, standup forklifts, pallet movers, etc
- Applied EEO principles and procedures and followed all requirement set forth by policy
- Complied with all safety/security practices and ensured a clean environment was enforced
- Subject matter expert in Naval Aviation Logistics Command Management Information System (NALCOMIS) supporting Aviation Supply Office (ASO), Naval Supply Center (NSC) and networking with other divisions that interface with Navy Enterprise Resource Planning (NERP)
Logistics Specialist
Center for Service Support, U.S. Navy
02.1996 - 11.2001
- Plans, organizes/monitors the daily operations of repairable assets for 17 squadrons, reduced assets from 220 to 90, resulted in a $3M savings on carcass charges
- Led Sailors in processing over 3.7K line items into the repair cycle assets valued at $11M
- Manages over 60K repairable in support of 38 maintenance centers and two TYPEWINGS
- Guided team to attain a 100% issue response time and receipt validity for ASD
- Directs 46 Sailors and six civilians; processed/issued over 12K urgent request while maintaining 100% inventory accuracy rate for over 2K line items
- Established annual inventories scheduled and directed monthly warehouse surveillance reporting to uncover deficiencies, exemplify overall storage warehouse accountability and following Department Of Defense (DOD) regulations
- Reviewed methods to gather data and present the data in the largest adequate format (flow charts, process charts descriptions)
- Developed and prepared continuous procedures and step-by-step diagrams to help assist with training of operating personnel
Education
MBA -
American InterContinental University
Schaumburg, IL04-2020
BA - Human Resource
American Military University
08.2014
AA - Vocational Education/Business Administration
Coastline Community College
08.2007
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Access
- ERMS Database
- NITA Carcass Tracking
- Federal Logistics FEDLOG
- Logistics Web Applications
- Supply Discrepancy Report (SDR)
- Product Quality Deficiency Report (PQDR)
- Defense Logistics Agency-Distribution Services (DLA-DS)
Softwareandtechnicalskills
- MS Word
- MS Excel
- MS PowerPoint
- MS Access
- ERMS Database NITA Carcass Tracking
- Federal Logistics FEDLOG
- Logistics Web Applications
- Supply Discrepancy Report (SDR)
- Product Quality Deficiency Report (PQDR)
- Defense Logistics Agency-Distribution Services (DLA-DS)
Professional Development
- Certified Manager, ICPM, 2014
- Master Training Specialist
- Lean Six Sigma (Yellow Belt)
- Level II Antiterrorism Officer
- Security Manager
- Leadership Management Course, 2002 (840 Hrs.)
- Naval Aviation Logistic Command Organizational Management and Information System (NALCOMIS)
- Optimized and Relational Supply (RSUPPLY) databases
- Integrated Barcode System (IBS)
- Inventory Management
- Financial Management
- Material Procurement
- Aviation Supply Support
- Navy Enterprise Resource Planning (NERP)
- Training and Leadership
- Logistics purchase Acquisitions
Timeline
Office Manager
Lilly's Trucking
10.2020 - 09.2024
Human Resource
Keever Inc.
01.2016 - 06.2020
Instructor/Logistics Manager
Center for Service Support
10.2009 - 12.2015
Manager/ Logistics Specialist
3rd Marine Logistics Group, U.S. Navy
08.2005 - 09.2009
Supply Chain Technician
ASD Oceana, U.S. Navy
11.2001 - 08.2005
Logistics Specialist
Center for Service Support, U.S. Navy
02.1996 - 11.2001
MBA -
American InterContinental University
BA - Human Resource
American Military University
AA - Vocational Education/Business Administration
Coastline Community College