Syreeta Hicks
Midlothian
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adaptable Human Resources Specialist with background in workforce planning, recruitment strategies, and employee relations. Strengths include knowledge of HR laws and regulations, robust interpersonal skills, and conflict resolution. Demonstrated success in fostering positive work environments and implementing effective human resources policies to enhance overall productivity.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Caregiver
Comfort Keepers Home Care
06.2025 - Current
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with personal hygiene, mobility, and meal preparation to ensure comfort and safety.
- Monitored client health status, promptly reporting changes to healthcare professionals for timely interventions.
- Developed tailored care plans in collaboration with families to meet individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of lif
e. - Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Private Patient care
01.2022 - 01.2025
- Experienced Patient Care Provider with 3 years of experience providing quality patient care. Skilled in obtaining patient vital signs, monitoring patient intake, and providing qualified support.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
Office Manager
Lilly's Trucking
10.2020 - 09.2024
- Managed office budget to handle inventory, postage and vendor services.
- Provide administrative support to company leaders and senior executives, driving company success by maintaining organized operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Redesigned methods for overseeing inventory management and scheduling of auto-deliveries, improving operational effectiveness.
- Maintain positive relationships with vendors and clients, contributing to an increased retention rate of 5%.
Human Resource
Keever Inc.
01.2016 - 06.2020
- Formulate and administer HR policies and procedures, including the Employee Handbook and HR forms.
- Conduct employee relations investigations as needed, and make recommendations on any potential corrective action (harassment and/or discrimination).
- Develops, recommends, and implements personnel policies and procedures; prepares and maintains a handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program, and cash flow.
- Manage and track all safety-related activities, including safety reporting, training, compliance, and continuous improvement.
- Develop and implement solutions to maximize employee retention and engagement.
- Ensure FMLA is administered in accordance with federal regulations.
Instructor/Logistics Manager
Center for Service Support
10.2009 - 12.2015
- Conducted over 6,000 hours of classroom instruction on Navy Supply Schools.
- Oversee the proper use of classes of outgoing accountable mail and delivery requirements of the material being shipped at the most economical cost to the government, adhering to official mail management regulations, policies and procedures.
- Provide ongoing leadership and professional guidance to a team of 27 customer service representatives across two shifts.
- Facilitated training classes to improve team building and employee performance including topics such as work skills, sexual assault classes, and successful practices to meet command objectives
- Promptly responded to general inquiry from members, staff, and clients via telephone, mail, email and fax.
- Coaching and mentoring at management level while providing monthly sexual assault and EO training.
Manager/Alcohol and Drug Abuse Counselor
3rd Marine Logistics Group, U.S. Navy
08.2005 - 09.2009
- Work one-on-one with clients to explore their specific substance abuse issues.
- One on one therapy sessions with patients struggling with substance abuse to help clients build relationships with others experiencing similar situations
- Screening and/or treatment accomplishment will be indicated by screening and/or treatment date entries in the report.
- Compile alcohol and other drug abuse statistical data for chain of command as required.
- Monitors incidents of drug and alcohol abuse and misuse in the USN/USMC by tracking the following:
- (1) Alcohol and Drug Incidents (2) Command/Self Referrals (3) Education/Training
- (4) Screening/TreatmentReviews requisitions, supporting documents and reference material to identify special supply actions with transportation and other elements of the regional HAZMIN Center.
Supply Chain Technician
ASD Oceana, U.S. Navy
11.2001 - 08.2005
- Managed logistics for receiving and tracking crucial shipments, achieving perfect inventory accuracy.
- Supervised the handling of receipt/shipping processes involving repairable and consumables totaling 2,500 items across 23 Strike units with a success rate of 99.1%.
- Coordinated the daily reports; maintained a 100% accuracy on all Material Obligation Validations.
- Trained in operating 10K forklift and proficient in the used of many material handling equipment, such as, swing-reach trucks, standup forklifts, pallet movers, etc.
- Applied EEO principles and procedures and followed all requirement set forth by policy.
- Subject matter expert in Naval Aviation Logistics Command Management Information System (NALCOMIS) supporting Aviation Supply Office (ASO), Naval Supply Center (NSC) and networking with other divisions that interface with Navy Enterprise Resource Planning (NERP)
Logistics Specialist
Center for Service Support, U.S. Navy
02.1996 - 11.2001
- Plans, organizes/monitors the daily operations of repairable assets for 17 squadrons, reduced assets from 220 to 90, resulted in a $3M savings on carcass charges.
- Manages over 60K repairable in support of 38 maintenance centers and two TYPEWINGS.
- Directs 46 Sailors and six civilians; processed/issued over 12K urgent request while maintaining 100% inventory accuracy rate for over 2K line items.
- Established annual inventories scheduled and directed monthly warehouse surveillance reporting to uncover deficiencies, exemplify overall storage warehouse accountability and following Department Of Defense (DOD) regulations.
- Reviewed methods to gather data and present the data in the largest adequate format (flow charts, process charts descriptions).
- Developed and prepared continuous procedures and step-by-step diagrams to help assist with training of operating personnel.
Education
MBA -
American InterContinental University
Schaumburg, IL04-2020
BA - Human Resource
American Military University
08-2014
AA - Vocational Education/Business Administration
Coastline Community College
08-2007
Skills
- Patient Care
- MS Word
- MS Excel
- MS PowerPoint
- MS Access
- ERMS Database
- NITA Carcass Tracking
- Federal Logistics FEDLOG
- Logistics Web Applications
- Supply Discrepancy Report (SDR)
- Product Quality Deficiency Report (PQDR)
- Defense Logistics Agency-Distribution Services (DLA-DS)
- Time management
- Elderly care
Websites
Certification
- Certified Manager, ICPM, 2014
- Master Training Specialist
- Lean Six Sigma (Yellow Belt)
- Level II Antiterrorism Officer
- Leadership Management Course, 2002 (840 Hrs.)
- Naval Aviation Logistic Command Organizational Management and Information System (NALCOMIS)
- Optimized and Relational Supply (RSUPPLY) databases
- Integrated Barcode System (IBS)
- Inventory Management
- Financial Management
- Material Procurement
- Aviation Supply Support
- Training and Leadership
- Logistics purchase Acquisitions
Timeline
Caregiver
Comfort Keepers Home Care
06.2025 - Current
Private Patient care
01.2022 - 01.2025
Office Manager
Lilly's Trucking
10.2020 - 09.2024
Human Resource
Keever Inc.
01.2016 - 06.2020
Instructor/Logistics Manager
Center for Service Support
10.2009 - 12.2015
Manager/Alcohol and Drug Abuse Counselor
3rd Marine Logistics Group, U.S. Navy
08.2005 - 09.2009
Supply Chain Technician
ASD Oceana, U.S. Navy
11.2001 - 08.2005
Logistics Specialist
Center for Service Support, U.S. Navy
02.1996 - 11.2001
BA - Human Resource
American Military University
AA - Vocational Education/Business Administration
Coastline Community College
MBA -
American InterContinental University