Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Guest services/Prep
Chick fila
Danville
03.2019 - 07.2025
Handled front registers and drive-thru, maintaining a courteous and welcoming environment for guests.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail sales Associate
Rue21
Danville
11.2013 - 01.2021
Assisted customers with product selection and inquiries to enhance shopping experience.
Stocked shelves and organized merchandise to maintain store presentation standards.
Collaborated with team members to execute promotional displays and sales events.
Provided product knowledge to customers, facilitating informed purchasing decisions.
Trained new associates on store policies, procedures, and customer service techniques.
Addressed customer complaints and resolved issues to ensure satisfaction and loyalty.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Cafeteria worker/Cashier
City of Danville
Danville
07.1997 - 03.2019
Prepared and served meals to students and staff efficiently.
Maintained cleanliness and organization of kitchen and dining areas.
Operated kitchen equipment safely, following health regulations.
Collaborated with team members to ensure timely meal service.
Provided friendly customer service to promote a positive dining experience.
Monitored food temperatures to ensure safety and quality standards.
Participated in training new cafeteria staff on procedures and policies.
Followed guidelines for safe serving, appropriate temperatures and proper presentation.
Adhered to sanitation policies when cleaning work areas.
Organized and prepared ingredients for batch cooking.
Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
Operations/Guest Services Manager at Grand Welcome Property/Vacation Rental ManagementOperations/Guest Services Manager at Grand Welcome Property/Vacation Rental Management