Syreeta McFadden
Outpatient Coordinator
Lancaster,PA
Summary
Outgoing and friendly outpatient coordinator delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Outpatient Coordinator
Retreat Behavioral Health
Akron, PA
07.2012 - Current
- Promoted maintenance of professional and courteous customer interactions across all reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Acted as first point of contact and set appointments for prospective clients.
- Schedule initial evaluations for potential substance abuse and mental health patients.
- Keep record of daily, monthly and yearly patient attendance.
Medical Assistant
Heart Specialist Of Lancaster
Lancaster, PA
03.2009 - 11.2011
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Perform an electrocardiogram on each scheduled patient and relay the report to the physician.
Education
Associates - Medical Assisting
YTI Career Institute
Lancaster, PA 05.2006 - 06.2008
High School Diploma -
Manheim Township High School
Neffsville, PA 09.1994 - 06.1998
Skills
Inventory and restocking
Security awareness
Office administration
Customer/Client relations
Professional demeanor
Organization skills
Verbal and written communication
Scheduling
Telephone skills
Time management
Friendly nature
Timeline
Outpatient Coordinator
Retreat Behavioral Health
07.2012 - Current
Medical Assistant
Heart Specialist Of Lancaster
03.2009 - 11.2011
Associates - Medical Assisting
YTI Career Institute
05.2006 - 06.2008
High School Diploma -
Manheim Township High School
09.1994 - 06.1998