Kendall Cresswell
Langhorne,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive and client-centered attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Outpatient Coordinator
Daybreak Treatment Solutions
02.2022 - Current
- Oversaw and coordinated the daily operations of the PHP and IOP program, while ensuring adherence to policies, procedures, and regulatory guidelines.
- Collaborated with a multidisciplinary team, including clinicians, therapists, case managers, and support staff, to ensure coordinated and integrated care for clients.
- Facilitated group sessions on addiction, relapse prevention, coping strategies, and healthy lifestyle choices while addressing emotional, behavioral, and social issues related to substance abuse.
Process Assistant
Amazon
12.2020 - 02.2022
- Collaborated with a 25 person team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed production techniques and production processes to meet customer and organizational needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Catering Manager
State Street Grill
05.2013 - 02.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Alpine Ski Coach
Elk Mountain Ski Resort
12.2012 - 02.2020
- Facilitated group coaching sessions of 15 clients and provided individual coaching support.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Assisted clients in setting and achieving personal and professional goals.
Education
2012-2016
University of Pittsburgh
Pittsburgh, PAAssociate of Science - Nursing
Bucks County Community College
Newtown, PA05.2025
Skills
- Office Administration
- Critical thinking
- Rapport Building
- Process Management
- Report Preparation
- Client Relations
Timeline
Outpatient Coordinator
Daybreak Treatment Solutions
02.2022 - Current
Process Assistant
Amazon
12.2020 - 02.2022
Catering Manager
State Street Grill
05.2013 - 02.2020
Alpine Ski Coach
Elk Mountain Ski Resort
12.2012 - 02.2020
2012-2016
University of Pittsburgh
Associate of Science - Nursing
Bucks County Community College
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