Caitlin Bernet

•Managed scheduling and confirmation of extensive patient appointments for various infusion therapies.

•Verify pre-authorization and insurance to maintain accurate billing for procedures.

•Handled patient questions and offered assistance over the phone.

•Ensured thorough documentation and adherence to HIPAA standards in every interaction.

Coordinated appointments for MRI, Upright MRI, and X-rays.

• Verified orders, prepared charts, checked in/out patients, and collected payments.

Managed the process of faxing completed radiology reports to referring physicians.

Provided imaging discs and reports to patients upon request.

Enhanced operational processes through Abbadox, Careflow, RingCentral, and Infinitt software.

Coordinated appointments for oncology patients across labs, providers, and imaging services.

Coordinated complex patient schedules by communicating appointment changes and provider availability.

Facilitated communication between patients and clinical teams.

Handled high call volume remotely with accuracy and compassion.