Syreeta Ruffin
Clayton,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
American Leadership Academy
Clayton, NC
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to teachers and Administration inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming curriculum and packages to record, dispatch, or distribute to correct recipient.
- Assist the Dean of students with discipline
- Enter incidents in PowerSchool
- Contact parents concerning discipline issues
Front Desk Receptionist
Johnston County Public Schools
Clayton, NC
03.2015 - 07.2022
- Greeted visitors warmly, fostering a welcoming environment and enhancing the overall experience for students and parents.
- Managed multi-line phone systems, effectively routing calls to appropriate staff while ensuring timely communication.
- Coordinated daily schedules for administrative staff, optimizing workflow and enhancing front desk operations efficiency.
- Maintained accurate records of student and visitor interactions, supporting data integrity and confidentiality requirements.
- Monitored the flow of materials arriving at the front desk, ensuring proper distribution to relevant departments.
- Communicated effectively with parents regarding school events and updates, enhancing engagement within the school community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
School Data Manager
Johnston County Public Schools
Clayton, NC
03.2015 - 06.2022
- Administrative skills to interpret county and state policies governing withdrawals, attendance, immunizations, and health records
- Uses initiative in carrying out recurring assignments independently without specific instructions.
- Ability to communicate with multiple school personnel, students, parents, and outside agencies
- Securely understands student information confidentiality processes and can be extremely confidential with communication procedures.
- Entered and managed student data in the student information system (Infinite Campus), withdrawals, student/teacher/room schedules, transcripts, test scores, immunizations, and demographics, for multiple locations.
- Monitored and modified attendance entered by teachers based on parent notes, and sign-in/sign-out sheets daily.
- Worked with parents, school administration, teachers, and social workers to maintain and report absence lists and attendance letters with accuracy.
- Ability to export and generate reports from the Powerschool system and knowledge of data collected with interpretation
- Understanding of the online student registration system to verify student information and confirm enrollment according to JCPS board policy.
- Understands how to assist in troubleshooting Parent Portal including setting up user accounts and password resets
- Serves as Tier 1 support for student information system-related issues at the school level.
- Requests cumulative records for new students and sends cumulative records upon request for existing students. Assist with providing documents for student cumulative records according to federal (FERPA)
- Maintain up-to-date demographic information and emergency contact information
- Ability to utilize the state NCEdCloud Portal to reset student and teacher user passwords as needed
Education
High School Diploma -
Clayton High School
Clayton, NC06.1998
Skills
Customer Service
Administrative Support
Office Administration
Time Management
Strong Problem Solver
Critical Thinking
Relationship Building
Timeline
Administrative Assistant
American Leadership Academy
03.2023 - Current
Front Desk Receptionist
Johnston County Public Schools
03.2015 - 07.2022
School Data Manager
Johnston County Public Schools
03.2015 - 06.2022
High School Diploma -
Clayton High School