Syreka Wolliston-Barber
Destin
Summary
Results-oriented professional specializing in customer relationship management and staff development. Demonstrated success in improving service quality and implementing company policies in dynamic environments. Strong ability to foster team growth and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Front/Kitchen Manager
Culvers Franchising System
Destin
02.2023 - Current
- Supervised kitchen staff to enforce proper food handling procedures.
- Developed training programs for new employees in food preparation techniques.
- Managed customer service team, improving service quality and operational efficiency.
Hotel Reservations Agent/Night Auditor
Tru By Hilton Destin
Destin
06.2023 - 12.2023
- Managed hotel room bookings and reservations for diverse clientele.
- Assisted guests with inquiries about accommodations and services offered.
- Performed daily cash reconciliations and financial reporting tasks.
- Assisted guests with inquiries and resolved issues promptly.
Supervisor Member Care Representative
Gateway Co-operative Credit Union Ja. Ltd.
Montego-Bay
04.2017 - 12.2022
- Supervised daily operations and ensured adherence to company standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Administrative Assistant
Iberoservice of Ja. ltd.
Montego-Bay
01.2014 - 01.2017
- Managed scheduling and calendar for team meetings and appointments.
- Assisted in preparing reports and presentations for management review.
- Entered reservations into the accounting system (SAP) for income and expenditure reports.
Education
Customer Service Certificate - Customer Service
University Of Technology
Montego Bay, Jamaica01-2019
Supervisory Mangement - Supervisory Management
University of The West Indies
Montego Bay06-2018
GED -
Mannings High School
Westmoreland09-1999
Skills
- Customer relationship management
- Attention to detail
- Food safety management
- Staff development
- Inventory oversight
- Team leadership
- Cash management
- Problem solving
References
References available upon request.
Timeline
Hotel Reservations Agent/Night Auditor
Tru By Hilton Destin
06.2023 - 12.2023
Front/Kitchen Manager
Culvers Franchising System
02.2023 - Current
Supervisor Member Care Representative
Gateway Co-operative Credit Union Ja. Ltd.
04.2017 - 12.2022
Administrative Assistant
Iberoservice of Ja. ltd.
01.2014 - 01.2017
Customer Service Certificate - Customer Service
University Of Technology
Supervisory Mangement - Supervisory Management
University of The West Indies
GED -
Mannings High School