Syretha Allen
Los Angeles,CA
Summary
Dynamic server with extensive experience, excelling in high-volume dining and staff training. Proven ability to enhance customer satisfaction through effective relationship management and upselling techniques. Recognized for orchestrating seamless event coordination, ensuring exceptional service delivery, and maintaining quality control in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Yardbird Southern Table & Bar
Los Angeles, CA
01.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Collaborated with management in setting the standard of training new employees
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped coordinate special functions and events
Server
The Godfrey Hotel
Los Angeles, CA
08.2021 - 05.2023
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Led staff in coordinating and setting up events and parties with up to 400 guests.
- Communicated with FOH and BOH to ensure smooth service during events and buyouts.
- Trained new employees.
Head Server
Weiland's Underground Brewery
Los Angeles, CA
06.2018 - 01.2021
- Welcomed guests with personable attitude and smile while reviewing menu options.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Server
O+O Sicilian Kitchen and Bar
Santa Monica, CA
10.2016 - 04.2018
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Upsold customers and optimized table-turns to outperform average sales
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Education
Some College (No Degree) - Applied Psychology
California State University - Stanislaus
Turlock, CASkills
- Service prioritization
- High-volume dining
- Time management
- Food and beverage service
- Product upselling
- Customer service excellence
- Safe food handling
- Proactive mindset
- Staff training and development
- Relationship management
Additional Information
References available upon request
Timeline
Server
Yardbird Southern Table & Bar
01.2023 - Current
Server
The Godfrey Hotel
08.2021 - 05.2023
Head Server
Weiland's Underground Brewery
06.2018 - 01.2021
Server
O+O Sicilian Kitchen and Bar
10.2016 - 04.2018
Some College (No Degree) - Applied Psychology
California State University - Stanislaus
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