Syria Mccoy
Virginia Beach,VA
Summary
Dynamic hospitality professional with a proven track record at Westin Marriott, excelling in customer service and problem-solving. Adept at enhancing guest experiences through personalized attention and efficient management of reservations. Recognized for optimizing guest satisfaction and training new staff in service excellence. Skilled in cash handling and fostering a welcoming environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Westin Marriott
Virginia Beach, VA
10.2025 - Current
- Welcomed guests, providing personalized service and addressing inquiries promptly.
- Managed check-in and check-out processes, ensuring smooth guest experiences.
- Coordinated reservation systems, optimizing room availability and guest accommodations.
- Assisted in resolving guest complaints, enhancing overall satisfaction levels.
Host
Yard House
Virginia Beach, VA
01.2025 - 11.2025
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Assisted in training new hosts, providing guidance on operational procedures and customer service standards.
Education
High School Diploma -
Bayside Highschool
Virginia Beach, VA06.2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality
Timeline
Front Desk Agent
Westin Marriott
10.2025 - Current
Host
Yard House
01.2025 - 11.2025
High School Diploma -
Bayside Highschool