Syrranna Johnson
Little River,SC
Summary
Customer service professional with a background in patient support, front desk operations, and client relations. Handles phone inquiries, schedules appointments, coordinates referrals, verifies insurance details, and maintains accurate records while supporting a calm and organized patient experience. Known for clear communication, conflict resolution, and dependable service under pressure.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Customer Service Specialist
McLeod Health: Seacoast Medical Center
Little River, SC
04.2020 - 07.2022
- Welcomed patients upon arrival at Seacoast Medical Center, addressing their inquiries promptly.
- Delivered primary customer support to internal employees and patients, ensuring timely assistance and satisfaction. Maintained the visitation flow throughout the Medical Center while maintaining knowledge of the various procedures performed in each area and medical terminology. Responded to and routed telephone inquiries efficiently, facilitating effective communication across departments. Demonstrated strong stress management skills during peak times, maintaining service quality and composure. Entered information accurately into the Patient Management System.
- Managed scheduling of patient appointments and organized referrals between medical departments.
- Confirmed insurance information and gathered essential demographic data from patients.
Customer Service/Nail Technician
The Spa At McLeod
Florence, SC
05.2012 - 03.2020
- Guided customers through personalized service experiences by analyzing medical profiles and available services. Provided detailed service procedures and emphasized core values to enhance customer retention at both the spa and organization.
- Consulted guests on nail care options to meet their preferences on nail care, colors, and service options
- Executed manicures and pedicures according to spa standards following spa service standards
- Applied gel polish with precision to ensure long-lasting finishes, acrylics, and nail enhancements with precision
Customer Service Representative
Wyndham Resorts
Myrtle Beach, SC
07.2001 - 11.2010
- Answered phone calls, emails, and chat messages with professional hospitality service.
- Resolved guest inquiries for resort reservations, amenities, and policy details.
- Processed booking changes, cancellations, and payment updates in reservation systems.
- Greeted guests upon arrival and provided front desk services to enhance guest experience. Assisted with room assignments and performed administrative duties to ensure smooth operations. Provided detailed instructions and outlined benefits to guests attending Timeshare presentations, enhancing their understanding of offerings.
Patient Representative
Grand Strand Medical Hospital
Myrtle Beach, SC
01.1995 - 08.2000
- Facilitated communication among patients, family members, and staff to ensure accurate information exchange. Resolved questions, complaints, and concerns promptly and calmly.
- Supported Grand Strand Medical Hospital patients with admissions and registration processes.
- Verified insurance details and updated patient records in hospital systems.
- Scheduled patient appointments and coordinated follow-up visits with departments.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, SC10-2026
State Licensure - Nail Technician
Miller-Motte Technical College
Wilmington, N.C.05-2003
Skills
- Patient Data Management
- Customer Service
- Client engagement
- Account Management
- Customer Retention Strategies
- Service Optimization
- Team Coordination
- Record keeping
- Confidentiality
- Phone etiquette
- Written communication
- Active listening
- Conflict Resolution
- Solution-focused approach
Personal Information
Title: Customer Service and Client Relations Professional
Certification
Pharmacy Technician: State of South Carolina: 06/2020
Accomplishments
Five Years of Service Award- McLeod- 2017
Timeline
Customer Service Specialist
McLeod Health: Seacoast Medical Center
04.2020 - 07.2022
Customer Service/Nail Technician
The Spa At McLeod
05.2012 - 03.2020
Customer Service Representative
Wyndham Resorts
07.2001 - 11.2010
Patient Representative
Grand Strand Medical Hospital
01.1995 - 08.2000
Associate of Science - Nursing
Trident Technical College
State Licensure - Nail Technician
Miller-Motte Technical College