Sofia Zegarra
Jacksonville,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
Jacksonville , Florida
07.2023 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Consultant Representative
Hyundai Of Orange Park
Orange Park , FL
01.2023 - Current
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Used CRM database to track referral and appointment data.
T-Mobile Sales Representative
Tcc Wireless
Destin , Florida
01.2022 - 05.2022
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Team Leader
Touch Laser Medical Spa
Miami , FL
09.2018 - 12.2021
- Motivated teams by recognizing and rewarding excellence.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Provided daily direction to call center associates.
Insurance Agent Assistant
Insurance Agent
Orlando , FL
11.2019 - 04.2020
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Reviewed and updated account information in computer system.
- Documented detailed records of customer interactions and activities in Microsoft Excel.
Education
Translation And Interpreting
University of Applied Sciences
Peru, Lima2018
High School Diploma -
Pedro Ruiz Gallo
Lima, Peru11.2015
Skills
- Bilingual (English - Spanish)
- Customer Support (Issue and conflict resolution)
- Verbal Communication (Identified needs and quickly gaining trust from customers)
Timeline
Sales Associate
Ashley Furniture Homestore
07.2023 - Current
Sales Consultant Representative
Hyundai Of Orange Park
01.2023 - Current
T-Mobile Sales Representative
Tcc Wireless
01.2022 - 05.2022
Insurance Agent Assistant
Insurance Agent
11.2019 - 04.2020
Customer Service Team Leader
Touch Laser Medical Spa
09.2018 - 12.2021
Translation And Interpreting
University of Applied Sciences
High School Diploma -
Pedro Ruiz Gallo
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