T-Asia Dorsey
Grand Prairie,TX
Summary
Hardworking employee enthusiastic about learning human psychology inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
DRIVER
RAPID DSP
GRAND PRAIRIE, TX
12.2021 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Worked directly with customers to assess damage and incompleteness of orders.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Coordinated efficient routes to avoid delays and optimize schedules
- Kept and studied detailed mileage and fuel reports to track overall fuel costs
PRESERVATION SPECIALIST
KOFILE
DALLAS, TX
05.2021 - 12.2021
- Investigated news, government and church archives to locate important information about significant events.
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
- Conducted historical research as basis for identification, conservation and reconstruction of historic places and materials.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Accomplished filing and documenting more than 100 estates daily
- Eliminated downtime and maximized revenue by providing top project quality control.
Lockbox Specialist
Bank Of America
DALLAS, TX
07.2020 - 03.2021
- Wrote and distributed customer correspondence.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled various accounting transactions
- Received and processed stock into inventory management system
RF SCANNER
WALMART E-COMMERCE DISTRIBUTUION CENTER
Fort Worth, TX
02.2020 - 08.2020
- Organized documents by color coding, classifying and indexing under special headings and categories.
- Gathered, sorted and scanned documents to enter into computer system.
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Labeled digital files and document details using predetermined naming conventions.
- Provided access to records for digital and non-digital storage and retrieval.
- Collaborated with department and administrative leaders to understand file organization goals and meet records management requirements.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Exceeded goals through effective task prioritization and great work ethic
- Managed team of 19 employees, overseeing hiring, training, and professional growth of employees
Captioning Agent
STELLAR
Irving, TX
01.2019 - 08.2020
- Traveled with hearing-impaired clients to medical, legal and educational settings to provide real-time translation of essential information.
- Produced transcripts for court personnel, legal professionals and general public.
- Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
- Took verbatim notes of testimony in administrative proceedings using stenotype or voice writing.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Leveraged computer-aided transcription system to prepare verbatim records.
- Conducted transcription, court reporting, closed captioning, and Communications Access Realtime Reporting (CART).
- Generated error-free transcripts with skilled capturing and proofreading.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Captioning Assistant
CAPTEL SERVICE SPECIALISTS
Arlington, TX
11.2017 - 12.2019
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Planned, placed and synchronized all captions with dialogues.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
- Consistently typed 55 wpm with 98% error rate.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Generated error-free transcripts with skilled capturing and proofreading.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Leveraged computer-aided transcription system to prepare verbatim records.
Account Representative
Portfolio Recovery Associates
North Richland Hills, TX
10.2016 - 10.2017
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Proposed available products and solutions to meet diverse requirements.
- Analyzed accounts for delinquencies and other ongoing issues.
- Comply with all aspects of Fair Debt Collection Practices Act (FDCPA), company policies, and procedures.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Contacted customers to assess satisfaction and current needs.
- Managed over 140 accounts and product installations to increase sales volume
PART TIME SEASONAL SALES ASSOCIATE
Macys Department Store
ARLINGTON, TX
10.2016 - 06.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Achieved perfect attendance and on-time record
Patient Care Assistant
Legend Senior Living
Grapevine, TX
11.2015 - 10.2016
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Coordinated and processed personnel files and medical records.
- Logged and filed classified documents.
- Gathered medical information, weight and height measurements and vital signs.
- Assembled admissions pages and added new pages to patients' charts.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Patient Case Coordinator
AmerisourceBergen
Frisco, TX
08.2014 - 11.2015
- Coordinated multiple facets of process without sacrificing performance.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Documented each patients' activity in program-specific databases.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Educated family members and caregivers on patient care instructions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Managed over 100 assigned cases and projects in under 1 year.
Education
No Degree - Psychology
University of Phoenix
Dallas, TX06.2026
COSMETOLOGY LICENSE - Cosmetology
Ogle School Hair Skin Nails
Arlington, TX05.2013
High School Diploma -
Sam Houston High School
Arlington, TX09.2011
Skills
- Customer rapport
- City and non-city driving
- Route logs
- GPS and route planning
- Data Entry
- Document Management and Storage
- 10-Key Certification
- Data Verification
- Multitasking and Prioritization
- Administrative Support
- Records Management
- Microsoft Office Suite
Timeline
DRIVER
RAPID DSP
12.2021 - Current
PRESERVATION SPECIALIST
KOFILE
05.2021 - 12.2021
Lockbox Specialist
Bank Of America
07.2020 - 03.2021
RF SCANNER
WALMART E-COMMERCE DISTRIBUTUION CENTER
02.2020 - 08.2020
Captioning Agent
STELLAR
01.2019 - 08.2020
Captioning Assistant
CAPTEL SERVICE SPECIALISTS
11.2017 - 12.2019
Account Representative
Portfolio Recovery Associates
10.2016 - 10.2017
PART TIME SEASONAL SALES ASSOCIATE
Macys Department Store
10.2016 - 06.2017
Patient Care Assistant
Legend Senior Living
11.2015 - 10.2016
Patient Case Coordinator
AmerisourceBergen
08.2014 - 11.2015
No Degree - Psychology
University of Phoenix
COSMETOLOGY LICENSE - Cosmetology
Ogle School Hair Skin Nails
High School Diploma -
Sam Houston High School