T. Lee

Provide information on home and auto insurance products and other personal line services through inbound calls.

Evaluate clients needs to recommend suitable insurance coverages by providing excellent customer service.

Navigate multiple software applications which include emailing appropriate parties, data entry and logging information into the system.

Attend ongoing training to stay current on industry trends.

Managed high-volume inbound calls scheduling service for truck and trailer breakdowns.

Resolved issues for customers by collaborating with multiple departments to obtain alternative transportation for truck drivers.

Navigated different software systems during calls to reduce hold times and maintain efficiency.

Assisted team members by providing support during calls.

Conducted customer service visits to perform on-site troubleshooting and problem resolution.

Trained and mentored new department employees.

Educated City residents and businesses on City Codes, State Laws and Regulations by coordinating outreach events, educational programs, presentations and exhibits.

Prepared and maintained reports and files.

Investigated commercial and residential properties for violations of local building and zoning codes.

Reviewed business and permits applications for licenses.

Attended meetings to educate the community on code compliance regulations.

Prepared and maintained files and reports.