T. Williams
Administrative Customer Support
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn new concepts and new computerized systems to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Private Sector Unarmed Security Guard
Allied Universal Security Services
Arlington, VA
07.2022 - Current
- Detect suspicious activities and watch for unusual acts at or near assigned posts which may be a threat to the property, client or employees at the site
- Provide customer service to our clients by conducting safety and access procedures, and following site-specific policies and when proper, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Environmental Services Aide I
University of Maryland Capital Medical Region
Largo, MD
12.2021 - 06.2022
- In the Environmental Services Department, I maintained a sterile environment for patients and staff and served over 4,000 patients a day in emergency and trauma departments, including Intensive Care Units and 2,000 occupied physicians, and nursing staff, and 312 bed areas; in the hospital in Largo, MD to help prevent the spread of disease and infections
- Maintained cleanliness and sanitation of the entire 312 bed facility
- Performed tasks such as mopping, sweeping, dusting, cleaning hospital beds, patient rooms, preparing beds and patient rooms for admission, and disinfecting patient rooms after discharges.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Substitute Teacher
Prince Georges County Public Schools System
Upper Marlboro, MD
12.2015 - 06.2022
- Provided instruction to students according to regular teacher's lessons plans in regular teacher’s absence
- Classroom Management size ration 30 to 1 class pupils to teacher in various subject’s Science, Health, Language Arts, Social Studies, and Math in grades 6th to 8; also covered high school classrooms 9th grade to 12th in various subjects Computer Science, Environmental Science, Biology, English, Literature, and U.S
- History
- 55.2 % of multicultural student population from 6th grade to 12th grade
- Provided training for at least 3 or 4 new substitute teachers employees on assigned permanent school assignments
- Performed proper educational activities for students when there are no plans available or assigned because of emergency
- Utilized technology for distance learning (personal computer, email, internet.) Worked effectively with students, parents, administrators, colleagues, community, and other school system staff
- Accepted jobs via Aesop computerized for Prince Georges County School System
- Collaborated with over 50 teachers and administrators in various schools to provide support to students
- Recorded and distributed data related to educational programs, such as attendance records, assessments, and evaluations
- Followed school policies and procedures
- Teachers' guidelines, and student individual educational plans to ensure students, safety and achievements of learning outcomes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Bachelor of Science -
Southeastern University
Skills
- Knowledge of computerized systems
- Quick learning
- Detail oriented
- Analytical
- Customer service
- Microsoft suites
- Outlook emails and calendars
- Google calendar and Zoom meetings
Hobbies and Interests
- Researching
- Puzzles
- Word searches
- Discovering new cultural museums and new foods to cook
- Learning and discovering information about historical collections
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed - Guard Card
Accomplishments
- Achieved site ranking #1 by completing workflow and activity reports with accuracy and efficiency.
Timeline
Private Sector Unarmed Security Guard
Allied Universal Security Services
07.2022 - Current
Environmental Services Aide I
University of Maryland Capital Medical Region
12.2021 - 06.2022
Substitute Teacher
Prince Georges County Public Schools System
12.2015 - 06.2022
Bachelor of Science -
Southeastern University