Ta-Kyah Holley

• Welcomed and checked in guests, ensuring smooth arrival experiences.
• Managed reservations using property management systems to optimize occupancy rates.
• Assisted guests with inquiries, providing information about hotel amenities and local attractions.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

• Led team in daily operation, ensuring alignment with company policies and procedures.
• Analyze performance metrics to identify areas for operational improvement and efficiency gains.
• Implemented customer feedback systems to enhance service quality and client satisfaction.
• Supervised day-to-day operations to meet performance quality and service expectations.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Lead (June 2023-July 2025)

Promoted to Assistant Store Manger

• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Launched successful seasonal sale events that generated heightened interest from customers while maintaining adequate profit margins on discounted items.
• Successfully resolved escalated customer issues, resulting in increased client loyalty and repeat business.
• Improved staff retention rates by implementing comprehensive onboarding processes and ongoing support systems.

• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Restocked shelves and organized displays in alignment with merchandising standards.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.