Summary
Overview
Work History
Education
Skills
Timeline
Generic

TA'ALIYAH E. TAYLOR

Jacksonville,FL

Summary

Dedicated Customer Contact Representative with extensive experience in customer support and financial compliance. Proven ability to enhance service delivery through effective communication and problem-solving, while maintaining accurate records. Aiming to leverage these skills at the Internal Revenue Service to assist taxpayers in navigating their concerns.

Overview

8
8
years of professional experience

Work History

Manager

Taco Bell Restaurant
Jacksonville, USA
07.2024 - Current
  • Delegated tasks, freeing up time to focus on higher - value activities. Compliance with financial policies and procedures
  • Drove continuous improvement and service delivery excellence using reactive processes, workflow and technology.
  • Implemented management and communication practices to promote talent acquisition and team synergy.

Caregiver

Sinceri Senior Living
Jacksonville, USA
06.2022 - 07.2024
  • Assisted residents in activities of daily living to maintain health and dignity
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
  • Maintained secure environment for staff and residents, following established protocol

Customer Care Specialist

SNI Temporary Staffing
Jacksonville, USA
03.2021 - 06.2022
  • Setting appointments with clients in a timely manner.
  • Assisted customers with billing inquiries and account management.
  • Maintained strict confidentiality and adherence to appointment scheduling times and expiration dates.

Manager

McDonalds Restaurant
Jacksonville, USA
02.2018 - 03.2021
  • Evaluated systems and procedures, implementing improvements that enhanced operational efficiency.
  • Handled cash transactions, achieving accurate daily fund balancing.
  • Implemented safety protocols, ensuring a secure environment for staff.

Education

High School Diploma -

Lighthouse Christian School
Jacksonville, FL
05-2018

Skills

  • Performance management
  • Verbal communication
  • Financial compliance
  • Customer relationship management
  • Customer service navigation
  • Problem-solving
  • Team development

Timeline

Manager

Taco Bell Restaurant
07.2024 - Current

Caregiver

Sinceri Senior Living
06.2022 - 07.2024

Customer Care Specialist

SNI Temporary Staffing
03.2021 - 06.2022

Manager

McDonalds Restaurant
02.2018 - 03.2021

High School Diploma -

Lighthouse Christian School
TA'ALIYAH E. TAYLOR