Capable Bartender/Server/Trainer passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments.
Overview
14
14
years of professional experience
Work History
Bartender
Bonefish Grill Restaurants
04.2014 - Current
Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Bonefish Grill Restaurants
04.2014 - Current
Increased sales significantly by upselling higher-end products to customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Leasing Manager
Greystar Property Management
06.2013 - 03.2019
Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Coordinated appointments to show marketed properties.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Explained terms of lease and amounts to be paid to tenants.
Completed annual rent calculations using housing database software.
Server
BJ's Restaurant & Brewhouse
06.2010 - 03.2014
Increased sales significantly by upselling higher-end products to customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Processed orders and sent to kitchen employees for preparation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.