Taape Fa'aita
Benicia,CA
Summary
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Front Desk
East Bay Pediatrics-Orinda, CA
10.2022 - Current
- Provide customer service, scheduling appointments, organizing patient medical records, charts, reports, data entry, scheduling appointments, etc
- Knowledge of medical terminology, input insurances and check verification, and processing payments.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
Work Item Agent
Aston Carter-Benicia, CA
01.2022 - 10.2022
- Work from home
- Process claims on a daily basis.
- Verified and improved quality standards by analyzing customer service metrics.
Customer Service Agent
Southwest Airlines-San Francisco, CA
03.2020 - 10.2021
- Greeting, and handling passengers in a polite, and friendly manner
- Handle credit cards, travel vouchers, and coupons as forms of payment for tickets
- Handling any aspect of ticketing, and check-in by operating a computerized point of sale system,boarding,baggage service, by attending to their needs
- Computes charges, make changes, and balances daily transactions
- Checks in baggage, and cargo
- Answer telephone to provide information to callers
- Deals with mishandled customers, as a result of over sales,delayed, or cancelled flights, lost, delayed, or damaged luggage
- Resolve problems with guidelines given by the company
- Provide current and accurate fare, schedule, reservations, flight arrival/departure information and answer all general inquiries customers, and other visitors to the airport terminal
- Complete forms, and reports required by the company.
Customer Service Representative
Alclear LLC-San Francisco, CA
04.2019 - 02.2020
- Greet members with a friendly smile
- Sell & pitching to passengers to try Clear for a complimentary trial
- Enroll passengers into our system using their I.D & biometrics on our pod
- Verifying member's boarding pass & escorting them into security screening
- Check boarding pass for Selectee (SSSS) for additional screening.
Education
Clinical Medical Assistant Program in CMA -
Vallejo Regional Education Center
01.2022
High school diploma -
Marist Fa'asao High School
06.2017
Skills
- Customer Service (3 years)
- Bilingual
- Medical office experience
- Medical Records
- Patient Care
- Hospitality (3 years)
- Medical records
- Typing
- Customer service
- Records Management
- Payment Collection
- Appointment management
- Patient Scheduling
- Front Desk Operations
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant
- BLS Certification
- National Certified Medical Assistant
Additional Information
I am a hard-working, loyal, and enthusiastic person who understands how important work is to my overall happiness. I take my work very seriously, and I am always looking to improve my skills, and qualifications, so I can work to the highest standards possible in my role.
Workauthorization
Authorized to work in the US for any employer
Timeline
Medical Receptionist/Front Desk
East Bay Pediatrics-Orinda, CA
10.2022 - Current
Work Item Agent
Aston Carter-Benicia, CA
01.2022 - 10.2022
Customer Service Agent
Southwest Airlines-San Francisco, CA
03.2020 - 10.2021
Customer Service Representative
Alclear LLC-San Francisco, CA
04.2019 - 02.2020
Clinical Medical Assistant Program in CMA -
Vallejo Regional Education Center
High school diploma -
Marist Fa'asao High School
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant
- BLS Certification
- National Certified Medical Assistant
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