Tabarak Muhammed
Baghdad,IQ
Summary
I am a 24-year-old dynamic professional with a Bachelor of Arts in Translation, specializing in customer service and payment processing with over three years of experience. Expert in translating complex documents and content between English and Arabic, I excel in managing customer interactions and enhancing communication in multilingual settings. Committed to operational efficiency and customer satisfaction, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Purchase Assistant/Customer Service Representative
Pure Platform
Baghdad, IQ
10.2021 - Current
- Processed payments for customers using the company system
- Communicated with customers via live chat to address inquiries and resolve any issues
- Provided exceptional customer service to ensure customer satisfaction and loyalty
- Trained in HTML by assigned senior developers.
- Maintained detailed and accurate records of customer interactions and transactions
- Continuously sought ways to improve the customer experience and increase customer satisfaction
- Collaborated with cross-functional teams to resolve complex customer issues and improve overall processes.
Translator
MIQ
Baghdad, IQ
06.2020 - 08.2020
- Translated a variety of comic books and Manga from English to Arabic, including legal contracts and medical records.
- Proofread translated comic books and Manga for accuracy and completeness.
- Developed detailed glossaries and terminology databases.
- Collaborated with other translators on complex projects.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
Store Assistant
Miniso, Baghdad
Baghdad, IQ
07.2018 - 12.2018
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Stocked shelves with newly arrived products.
Education
Bachelor of Arts - Translation Department
Al-Mustansiriya University
Baghdad, IQ05.2022
Skills
- Microsoft Office Skills (Word, Excel, Powerpoint)
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Took courses in C programming
- Customer Service
- Upselling Products and Services
- Customer Data Confidentiality
- Training and mentoring
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- The ability to work under pressure
- Collaboration and Teamwork
Languages
Arabic
Native/ Bilingual
English
Full Professional
Timeline
Purchase Assistant/Customer Service Representative
Pure Platform
10.2021 - Current
Translator
MIQ
06.2020 - 08.2020
Store Assistant
Miniso, Baghdad
07.2018 - 12.2018
Bachelor of Arts - Translation Department
Al-Mustansiriya University
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