Tabatha Cotter
Rothschild,WI
Summary
Dynamic and results-driven professional with a proven track record at Sanford Health, excelling in patient access and customer service. Skilled in problem-solving and training, I effectively managed high call volumes while enhancing patient satisfaction. My strong organizational abilities and attention to detail ensure seamless operations.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Sanford Health
Weston, WI
09.2024 - Current
- Handles high volume of incoming calls, providing exceptional customer service to patients and families.
- Manages patient inquiries and resolved issues in a timely manner.
- Assists healthcare providers by collecting essential patient information promptly.
- Schedules appointments and coordinated with various departments for patient care.
- Schedules and instructs patients on preparations for tests and procedures.
- Collaborates with team members to enhance overall patient access processes.
- Maintains and updates provider schedules.
- Trains and mentor new hire Patient Access Representatives.
- Answers phones promptly in a professional manner.
Real Estate Agent
Coldwell Banker Action Realty
Schofield, WI
01.2017 - 09.2024
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Educated clients on current market conditions, legal requirements, pricing, and mortgages to empower informed buying or selling decisions.
- Managed meetings with buyers and sellers to ensure satisfaction and facilitate seamless transactions.
- Scheduled and attended client appointments to foster strong relationships and provide personalized service.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
Customer Service Representative
Incredible Bank
06.2012 - 04.2014
- Cultivated positive customer relationships through friendly and professional interactions.
- Facilitated customer banking inquiries, ensuring timely and accurate resolutions.
- Gained in-depth product knowledge to deliver tailored recommendations based on customer needs.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Real Estate Agent License -
Wisconsin REALTORS@ Association
12-2016
Skills
- Organizational skills
- Attention to detail
- Time management
- Problem-Solving
- Training
- Adaptability
Timeline
Patient Access Representative
Sanford Health
09.2024 - Current
Real Estate Agent
Coldwell Banker Action Realty
01.2017 - 09.2024
Customer Service Representative
Incredible Bank
06.2012 - 04.2014
Real Estate Agent License -
Wisconsin REALTORS@ Association